Professional services automation (PSA) software is any platform used to track and manage day-to-day business operations — from resources, to jobs, to billing, to people — in order to streamline the time and efforts of an entire company.
The goal of a PSA software is to automate time-consuming, manual entry and processes. For technology services providers, those processes tend to fall into these categories:
- Customer relationship management (CRM)
- Account management
- Project management
- Proposals and quotes generation
- Service orders generation and tracking
- Time tracking and management
- Inventory management
- Purchasing and receiving
- Accounting, billing and invoicing
- Reporting and analytics
In some cases, a business may use multiple software suites to run their day-to-day operations, such as a CRM to keep track of clients, a project management tool and an accounting or invoicing software.
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Having every department and/or individual team member use multiple software platforms is cumbersome and leads to disconnects in your organization and redundant work. A good PSA software can solve these headaches by combining multiple business functions into one platform.
Great PSA software platforms, however, are all-inclusive solutions that provide access to every tool you need. Just simply log into a single portal and wave goodbye to the days of teetering stacks of paperwork on desks, over-flowing filing cabinets, endless spreadsheets and long lists of login credentials.
Empowering your organization with a PSA software frees up more time for leadership to develop strategies to grow and improve the business, while team members with more hands-on responsibilities are able to work more efficiently and effectively, be more productive and focus on customer service.
At the end of the workday, you’ve helped your customers and your entire organization collaborate and increase profitability.
How do you find the right PSA software for your company? Download our PSA Checklist for Technology Service Providers.