Whether she's passionately helping Tigerpaw customers or taking a moment to enthusiastically laugh with (or at) her co-workers, Account Manager Shannon Conley holds nothing back.
Both literally and figuratively a wearer of many hats, Shannon is often spotted darting from department to department around the Tigerpaw building — not unlike a squirrel — while chasing down solutions and answers for her customers, who she always describes as more like extended family, and sharing her in-depth knowledge with her colleagues.
Learn more about Shannon and how she helps customers fully leverage our software during our sixth installment of Tiger Tales in which we highlight members of Team Tigerpaw:
How long have you worked at Tigerpaw and what brought you here?
I have had the honor and privilege to be a part of the Tigerpaw Team for six and a half years. When I saw the job posting, it intrigued me.
I was a phlebotomist in a trauma hospital in Denver while working my way through college. (Yes, I am certified to draw blood like a vampire blood sucker. So don’t make me mad. LOL!) I then moved into the sales department for a fortune 500 company and for years was an account manager who helped customers integrate lab software into their electronic medical records (EMR) systems. I found the technology fascinating.
After having three kiddos, being on the road non-stop and having a home office, it was time for something that worked for our family as well. Tigerpaw is the perfect mix of working in the office most of the time with an amazing work family and getting to attend multiple conferences and build relationships with our customers and partners face-to-face, which is so important.
At Tigerpaw, we really celebrate quirkiness. What are some of your quirks?
Where do you want to start? LOL!
- I love to laugh, especially at my own expense. And, as the guys and gals put it, I could make a sailor blush. It is a gift really.
- In my cube, resides various forms of candy poop — unicorn, alligator, moose and armadillo. There is also a bib (don’t ask), and nothing is off limits.
- When I find the raw nerve, watch out! Definitely gonna hop on it.
- I quite frequently forget that my sunglasses are on my hat, and my co-workers are kind enough to let me know ... sometimes.
- I have over 50 hats, and around Christmas I do 12 days of Bad Hats. My favorite one lights up and says "naughty." (My mom picked that out. Imagine that!)
- My picture on the intranet is a squirrel with a Superman shirt.
- The morning is like a romper room in the sales area, so if you are not a morning person and have not had coffee, you might want to wait a couple of hours.
What does being an account manager entail? What does your typical day look like?
Well, it looks a little like a circus, and no one wants to see me coming in the building. LOL!
It is nonstop action. Caring for our long-time valued customers is my passion. We have amazing customers, and each day I have the opportunity to assist them with fully leveraging the software to grow their business.
My day consists of speaking with customers and learning more about how we can assist them — everything from information on leveraging the software, feature requests, coordinating intros to our wonderful partners or other customers, assisting them with issues and, more importantly, learning about their family, business and what we can do to help them succeed. This entails a lot of project management in the building, so I am often making a long walk down the hall and, for some reason, they can always hear me coming. LOL!
If you had one insider tip to pass on to our customers, what would it be?
Please lock down the security settings in your software. Giving everyone full access to your entire database does not end well. I would recommend reviewing all security permissions and only allowing access to the portions of the software that your employees need.
When you aren't at Tigerpaw, what are you most likely doing?
I am most likely spending time with my family, whether it be gaming tournaments for our oldest, volleyball games for our middle daughter or baseball games for our youngest son. We love everything Denver Broncos, New York Yankees or the Pittsburgh Steelers.
We just added an amazing new family member. She is a baby girl bulldog named Ruby, so we are spending a lot of time outside, at puppy classes (which I think are more for us than her) and relaxing at home as a family.
If you ask my oldest, who gauges the maturity level of our family in the house on a daily basis, the order goes (by maturity and not age): My amazing husband, my oldest, my middle daughter, myself and then our 7-year-old son. What can I say? We like to have fun, and maybe someday I will catch my 14-year-old daughter. LOL!
Want to learn how to fully leverage your Tigerpaw software and have fun doing it just like Shannon? The Tigerpaw Academy offers a complete course catalog at no extra cost. After finishing a course, you earn awesome badges that display when you post on the Tigerpaw Community and show off your prowess to other Tigerpaw users.