With an infectious laugh, love of plants and pure obsession for customer service, Jenny Victor has found her calling as a customer advocate at Tigerpaw.
Despite being one of the newer members of the team, Jenny's passion for reading has turned her into a giggling go-to of knowledge for all things Tigerpaw.
Learn more about Jenny in our next installment of Tiger Tales in which we highlight members of Team Tigerpaw:
How long have you worked at Tigerpaw? What brought you here?
I literally kicked off the new year (2019) with Tigerpaw. It's been the most fun I've had at a job, but also I'm challenged here every day. I'm always learning something new, whether it's about our customers or about the software that's helping shape their business.
What brought me here? I'd be lying if I didn't say I heard there was bacon, free food and a lot of people who know how to have a good time. And a lot of laughing. But that was just based on the website, Tigerpaw's social media and the job posting. I knew I really wanted to be a part of the team after my interview.
Obviously, I liked the idea of working for a company that really cares about their employees, but also I liked what the Customer Advocate role stood for — let's proactively reach out to our customers, check in, see how things are going, but also figure out how can we make life a little easier for them. Putting out fires on a daily basis is a thing of the past! We want to prevent them from happening in the first place.
We're pretty quirky around here. What's your quirk?
Are these quirks? These are a few random things about me that a lot of people don't know ...
- I really enjoy overnight stays in hospitals. I don't know what's wrong with me. I think it's the idea of being taken care of around the clock and knowing that any time you need anything, you can just push a button.
- I'm terrified of frogs. I'll take snakes and spiders all day. (On second thought, not sure if I want to release that information to the Tigerpaw crew.)
- You'll never see me order any appetizer other than nachos. It's nachos or bust. Nothing else.
As customer advocate, you spend your day helping customers. Do you have a favorite story to share to demonstrate what your job looks like and why you're so passionate about it?
One of my new customers just wrapped up the implementation process, so I gave her a call to see how her team was feeling post "go-live" day. We started talking about the power of the software. I told her when I call to check in with a lot of my customers, they tell me that Tigerpaw is such a big part of the day-to-day that they don't really think twice about it. It's just the norm, and it works. She told me she was so excited to get to that point, and I think that's what makes me passionate about my job. I know it's possible and I want to help our customers get to that place.
What piece of advice would you give to users that would make their day-to-day jobs easier?
The Online Help is a dream. Use it for everything. I feel like there's always been talk of the Tigerpaw Academy, because it's obviously an amazing resource. But when I first started working here, I used Online Help religiously. As a Tigerpaw user, there's so much at your fingertips. Take advantage of it.
When you aren't at Tigerpaw, what are you most likely doing?
Wherever I am, there's always music playing. My husband and I have a lot of dance parties in our living room (yes, it's just the two of us, and, no, we're not good dancers), and we're always looking for new places to walk our dog. We're also constantly looking for new places to eat and/or drink on a patio.
I also love the library. When Kindles first became popular, I remember trying to read books from a screen and I gave up on that quickly. I love the stillness when you walk into a library and there's nothing better than a real book in your hands.
Last but certainly not least ... if I lived on the coast, you would find me near a body of water all the time. I love to travel and my favorite vacations are always near a beach — it is 100 percent my happy place above anywhere else.