Customer Advocate Jamie Moore Marsh is like a unicorn. Everyone — from co-workers to customers — loves her, and she's so awesome that it's hard to believe that she's real.
Never one to pass up a chance to make a joke, plan an elaborate prank or say the one thing every one else is thinking but is too shy to say, Jamie doesn't just passionately and magically advocate for Tigerpaw customers every hour of the work day, she does it with a unique style and lots of laughs.
Learn more about Jamie in our next installment of Tiger Tales in which we highlight members of Team Tigerpaw:
How long have you worked at Tigerpaw? What brought you here?
That really depends on who you ask. For some, they’d say it seems like I have always been here. Others might say one year. My journey to Tigerpaw was an interesting one. You could say I was lured to Tigerpaw by the promise of a unicorn and Skittles, which I am happy to report were absolutely provided.
In all seriousness, Tigerpaw was first brought to my attention by my good friend (and blog author) Angie. She regaled me with stories of a mystical land where bacon was celebrated, laser tag wars were plentiful and they had a give-a-shit attitude about their customers and employees. So I was obviously intrigued and had to check things out for myself. The rest, as they say, is history.
You're usually the leader of shenanigans around the office. Do you have a favorite story that is appropriate enough to share?
Well, since you put it that way I will have to think a little bit about what I can share with you without having it be redacted. In the words of one of my favorite TV shows, Dragnet: Ladies and gentlemen, the story you are about to read is true. The names have been changed to protect the innocent.
Legend has it that one day a wily Tiger we shall call “Conrad” got an idea to fill Chris’ (our director of development) office with random chairs. While executing this brilliant plan, other streak members (a group of tigers is called a "streak" or "ambush") observed the hi-jinx and quickly assembled to assist in placing as many chairs, plants and, quite honestly, anything that could be carried into his office. While he was in there later, “Conrad” then barricaded Chris inside his office and waited to observe him try and get out.
What exactly does a customer advocate do? What does your typical day look like?
As a customer advocate, it is my responsibility to proactively address the needs of our clients and make sure they are getting the most out of everything Tigerpaw has to offer. The best part of my job is that there is no “typical” day; every day is different. Some days I might need to don my superhero cape and save the day. On others I might be calling one of our clients just to check in and see if their grand-daughter decided which Ninja Turtle she was going to be for Halloween. Big or small, I am always happy to be there for our customers and help them with whatever the situation at hand may be.
What piece of advice would you give to users that would make their day-to-day jobs easier?
Always mind your data and test things out in an archive database before implementing them. Before putting every prospect list you’ve ever purchased and the kitchen sink into Tigerpaw, think about how you are going to use that information and what your plan will be for keeping it updated moving forward. Sometimes the worst thing you can do is clog your system with too much bad data.
When you aren't at Tigerpaw, what are you most likely doing?
Well, there are theories that I may have allegedly been involved with a few international incidents, but I categorically deny those allegations. I love joking around and having a great time. I was also the underwater basket weaving champion of the 1994 Pan-Am games, and I am an absolute sports nut. I love catching games of most any variety … with the exception of golf (which I dispute is a sport). Aside from that, I love spending time with my spouse and our two fur-children.