A passion for customer relationship-building and success. Check. Geeks out to board games and video games. Check. Has tons of nerdy memorabilia and figures. Check.
Tigerpaw Customer Advocate Dara Storm checks all the necessary boxes for Team Tigerpaw and then some. A former training and implementation specialist, Dara now uses her incredibly in-depth knowledge of our business automation software to field questions, find solutions and get shit done for current customers.
Learn more about Dara in our next installment of Tiger Tales in which we highlight members of Team Tigerpaw:
How long have you worked at Tigerpaw and what brought you here?
I started working at Tigerpaw in August 2017. I was drawn to the culture and the quirky job descriptions. Once I interviewed, I could tell that Tigerpaw was the place for me. They value fun and hard work. Everyone was extremely nice and welcoming and I have really enjoyed becoming a part of the Tigerpaw family.
We're pretty fun and quirky around here. What's your quirky?
I am a board game/card game geek. I play the occasional video game as well. During the holidays my family hunkers down for several days playing different board games all day every day. You can also occasionally find me playing board games over lunch. Some of my favorites are Pandemic, Splendor, Phase 10 and Five Minute Dungeons. But I could go on. Some of my favorite video games include Portal and the Wolf Among Us.
What does your typical day look like?
I recently transitioned roles from Training to a Customer Advocate. So I have a good amount of Tigerpaw knowledge, but I am still learning the processes that customer advocates handle. For now, my day looks like prioritizing emails and phone call requests and then answering questions, concerns and advocating for our customers to the other departments.
I thrive on getting to know people, so I am excited to build relationships with our Tigerpaw customers. As customer advocates, we take a proactive approach, reaching out to our customers on a regular basis to find out about them, how they are using Tigerpaw and how we can better serve them. We’re hoping for more relationship-building and less hairs on fire. I am excited to get to know my clients.
What is your favorite part of your job?
I like getting to know people and helping them. It is really satisfying when I can help a customer who came to me, upset and frustrated. When a customer says “You’ve really saved my bacon” or “I owe you a steak dinner,” I feel good. Or, maybe I am just hungry at the moment?
At the end of the day, I am a big empathizer and it really makes me feel good when I can listen, resolve issues and truly help my customers.
When you aren't at Tigerpaw, what are you most likely doing?
I have an 8-month-old daughter at home, and my husband and I are kind of obsessed. I enjoy spending time with my family and getting as much as sleep as I can.
During the summer I teach stand up paddle boarding to folks in the Omaha area. I love taking my board out on a calm summer day and gliding around a lake or river. I can’t wait to take my daughter out when she is old enough.
I also try to hang out with some friends at a local bar called Spielbound. They have over 11,000 board games and they serve delicious beer! Once and a while I enjoy figuring out the puzzles in an escape room and occasionally geocaching with my dad.
Someday I would love to own a camper and travel around the States paddle boarding and spending my weekends by a body of water.