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Tigerpaw Blog

Top 12 expert-recommended features for a service ticketing and IT help desk software

Providing IT technical support can take many forms. But no matter the specific issue, all support issues require an understanding of the problem, the nature of the situational severity, the possible business impact and deadline for the issue to be rectified.

Most technical support and help desk teams and companies...

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Nov 20, 2018 10:43:41 AM / Posted by Michelle Jackson-Triplett / 0 Comments

11 must-have features in a mobile IT service ticketing app

The ability to track, analyze and improve technician time and utilization is a great way for IT services small- to medium-sized businesses (SMBs) to calculate ROI and increase profitability. But with your techs constantly on the go, it is hard to capture all of the necessary information and complete all the necessary...

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Nov 8, 2018 2:09:48 PM / Posted by Angie DiSalvo / 0 Comments

3 ways a PSA software improves tech utilization and increases profitability

Your service technicians are busy, and that’s exactly how you want it. You’re a technology service provider after all, and having busy techs means profit. But heavy workloads mean more job details to keep track of, and failure to capture tech utilization data can really hurt long-term ROI and profitability.

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Oct 19, 2018 8:52:00 AM / Posted by Angie DiSalvo / 0 Comments

6 ways PSA software helps you automate your business and avoid looking like a fool

A business automation software, such as a professional services automation (PSA) platform, is designed to help you streamline all of your operations in order to give you more time to focus on providing your customers the best service, generating revenue, developing a winning strategy and growing your business.

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Mar 29, 2018 8:41:58 AM / Posted by Angie DiSalvo / 0 Comments
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About the Tigerpaw Blog

Whether you're a long-time customer or partner, a newbie or a future Tiger, the Tigerpaw Blog is here to help you navigate the world of PSAs. From best practices, software updates, industry news, and more -- find it right here on the Tigerpaw Blog.