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Tigerpaw Blog

Got the cost per page blues? 3 ways to move your managed print sale beyond price

I work with a lot of business owners and their sales departments who are running into something more than ever: Customers demanding lower and lower page rates. It can be extremely frustrating when prospects and, heaven forbid, existing customers, keep asking you to lower your cost per page (CPP) rate.

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Aug 13, 2019 2:53:00 PM / Posted by West McDonald / 0 Comments

How the Tigerpaw Customer Portal helps you provide kick-ass service

As a technology services small- to medium-sized business, your customers are your life. And providing them kick-ass customer service is your daily goal. But, man, wouldn’t it be nice if there was a way to make it easier to meet all of their needs?

Enter the Tigerpaw Customer Portal.

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Jul 18, 2019 9:35:00 AM / Posted by Angie DiSalvo / 0 Comments

Adding software to your sale and calling it a “solution”? You’re doing it wrong

When I was growing up, one of my dad’s favorite things to tell me when he was trying to teach me wrong from right was: “It’s not the what son, it’s the how.” It used to drive me nuts because I had no idea what he meant by it until I was older. What he meant was that sometimes how you deliver things, not the things you...

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Jul 16, 2019 9:42:00 AM / Posted by West McDonald / 0 Comments

What is a CRM? And 7 other important questions to ask when considering a CRM software for your business

Everyone talks about CRMs. They’ve become part of the alphabet soup and daily lives of tech-minded business professionals. But whether you’re new to the concept, or just a little uncertain about what to look for in a good CRM, it can be difficult (read: intimidating) to make an informed decision that you feel good about.

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Jun 5, 2019 10:44:30 AM / Posted by John Ludwig / 0 Comments

Tiger Tales: Meet West McDonald

Last week, West McDonald joined Team Tigerpaw as vice president of business development with much fanfare and obscene amounts of orange confetti. An avid fisherman, West is quite the catch himself.

He is such a legend in the managed print services industry that he's called MPS Wolverine thanks to his cosplay character....

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Mar 13, 2019 1:23:00 PM / Posted by Angie DiSalvo / 0 Comments

5 relationship-based selling techniques for a killer sales presentation

Have you ever been asked to give a presentation about your area of expertise, but not to make it a “sales pitch”? This might have been for a lunch and learn, or perhaps you were asked to present a break-out session at a conference. These can be fruitful business growth opportunities for your company, but giving a...

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Feb 26, 2019 10:13:00 AM / Posted by James Foxall / 0 Comments

6 ways to build a brand and foster small business growth

When starting a small- to medium-sized business (SMB), you’re faced with the daunting task of creating your company’s brand identity. Your first year is essential to establishing your brand's look, feel and voice, which in turn feeds your business growth strategy.

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Aug 24, 2018 1:41:46 PM / Posted by Steven Adams / 0 Comments

Tiger Tales: Meet John Ludwig

Tigerpaw's Community Manager John Ludwig is the fun-loving, informative voice of Tigerpaw (and our mascot Roary). If you need an answer to an in-depth question you've posted on the Tigerpaw Community or simply need a good laugh from our social media channels, John is your guy. 

A former newspaper reporter and columnist...

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Jul 16, 2018 10:37:00 AM / Posted by Angie DiSalvo / 1 Comment

Tiger Tales: Meet Shannon Conley

Whether she's passionately helping Tigerpaw customers or taking a moment to enthusiastically laugh with (or at) her co-workers, Account Manager Shannon Conley holds nothing back.

Both literally and figuratively a wearer of many hats, Shannon is often spotted darting from department to department around the Tigerpaw...

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Jun 13, 2018 1:02:32 PM / Posted by Angie DiSalvo / 0 Comments

The beginner's guide to building a winning social media presence for SMBs

Be present, be active, and be a human being — the hardest step is that last one

Have you felt daunted by “the socials”? Unsure how to get your company rolling in all things social media? No problem. We can help.

First things first, understand that social media is just another communication vehicle. Albeit, it’s one...

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May 3, 2018 4:32:53 PM / Posted by John Ludwig / 0 Comments
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