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Tigerpaw Blog

7 Lessons Ups and Downs of Mountain Biking and Your Professional Life

You never forget your first. Before anybody gets upset with that statement, I’m talking about mountain bikes. My first? I was 18 years old and purchased a Raleigh Serengeti, a hardtail mountain bike, which at the time, made me feel like I was the owner of a million-dollar supercar. I’ve been hooked ever since. My next...

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Sep 22, 2020 1:00:00 PM / Posted by West McDonald / 0 Comments

“If you can get me in front of them, I can close them!” - Closing Cold Appointments

“If you can get me in front of them, I can close them!”

I can’t tell you the number of times a potential managed services client has uttered these words to me or my sales team. I have seven years of historical data to the contrary, and the reason for this disconnect between what the MSP business owner believes to be...

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Sep 9, 2020 1:03:10 PM / Posted by Carrie Simpson / 0 Comments

Beyond Basics: LinkedIn Tips for Sales Professionals

Let’s get the first question out of the way: “Why is some writer trying to tell me how to use LinkedIn for sales?” Because this writer, like you, is in sales, and has been his whole career. Perhaps unlike you, however, I’ve amassed a following over 4,500 strong and have used LinkedIn effectively to develop relationships...

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Sep 3, 2020 1:16:24 PM / Posted by West McDonald / 0 Comments

LinkedIn Dos and Don’ts For The C-Suite

2020 has been some kind of year, and that’s putting it mildly.  As an owner or senior executive, you’ve had to adapt your business model to accommodate a lot of change (remote work anybody?).  You’ve likely done a good job of adjusting what you deliver, but how about how you network and build influence in the market? ...

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Aug 13, 2020 10:50:54 AM / Posted by West McDonald / 0 Comments

7 Resolutions That Will Help You Grow Your MSP Business and Make 2020 the Best Year Ever

The first week of January is always full of good intentions.  We often make resolutions like eating better and going to the gym more often. I’m not knocking those things, trust me, they’re on my list too.  But I can’t help but think that if resolutions are good for me personally that I should probably be making some for...

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Jan 7, 2020 10:00:00 AM / Posted by West McDonald / 0 Comments

Got the cost per page blues? 3 ways to move your managed print sale beyond price

I work with a lot of business owners and their sales departments who are running into something more than ever: Customers demanding lower and lower page rates. It can be extremely frustrating when prospects and, heaven forbid, existing customers, keep asking you to lower your cost per page (CPP) rate.

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Aug 13, 2019 2:53:00 PM / Posted by West McDonald / 0 Comments

How the Tigerpaw Customer Portal helps you provide kick-ass service

As a technology services small- to medium-sized business, your customers are your life. And providing them kick-ass customer service is your daily goal. But, man, wouldn’t it be nice if there was a way to make it easier to meet all of their needs?

Enter the Tigerpaw Customer Portal.

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Jul 18, 2019 9:35:00 AM / Posted by Team Tigerpaw / 0 Comments

Adding software to your sale and calling it a “solution”? You’re doing it wrong

When I was growing up, one of my dad’s favorite things to tell me when he was trying to teach me wrong from right was: “It’s not the what son, it’s the how.” It used to drive me nuts because I had no idea what he meant by it until I was older. What he meant was that sometimes how you deliver things, not the things you...

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Jul 16, 2019 9:42:00 AM / Posted by West McDonald / 0 Comments

What is a CRM? And 7 other important questions to ask when considering a CRM software for your business

Everyone talks about CRMs. They’ve become part of the alphabet soup and daily lives of tech-minded business professionals. But whether you’re new to the concept, or just a little uncertain about what to look for in a good CRM, it can be difficult (read: intimidating) to make an informed decision that you feel good about.

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Jun 5, 2019 10:44:30 AM / Posted by Team Tigerpaw / 0 Comments

Tiger Tales: Meet West McDonald

Last week, West McDonald joined Team Tigerpaw as vice president of business development with much fanfare and obscene amounts of orange confetti. An avid fisherman, West is quite the catch himself.

He is such a legend in the managed print services industry that he's called MPS Wolverine thanks to his cosplay character....

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Mar 13, 2019 1:23:00 PM / Posted by Team Tigerpaw / 0 Comments
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