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Tigerpaw Blog

How to set up service contracts to maximize ROI in 5 easy steps

Service contracts have been a long-standing option for technology service small- to medium-sized businesses (SMBs) to create a steady stream of revenue and maximize ROI. But how does that work?

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Nov 30, 2018 8:42:00 AM / Posted by Angie DiSalvo / 0 Comments

11 must-have features in a mobile IT service ticketing app

The ability to track, analyze and improve technician time and utilization is a great way for IT services small- to medium-sized businesses (SMBs) to calculate ROI and increase profitability. But with your techs constantly on the go, it is hard to capture all of the necessary information and complete all the necessary...

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Nov 8, 2018 2:09:48 PM / Posted by Angie DiSalvo / 0 Comments

How converged IT services will increase SMB profitability

Technology providers are at a crossroads. They’re facing a new paradigm that demands expansion to take them to a brighter future.

The modern SMB (small- to mid-sized business) isn’t looking to purchase voice from one company, IT from another company and cloud technologies from a third. SMBs are looking to partner with a...

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3 ways a PSA software improves tech utilization and increases profitability

Your service technicians are busy, and that’s exactly how you want it. You’re a technology service provider after all, and having busy techs means profit. But heavy workloads mean more job details to keep track of, and failure to capture tech utilization data can really hurt long-term ROI and profitability.

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Oct 19, 2018 8:52:00 AM / Posted by Angie DiSalvo / 0 Comments

How a PSA software solves 6 common inventory management challenges

For the technology service providers industry, the most current best practices and trends for inventory management is to use a single software portal that provides real-time, accurate inventory data at any given point or location across all departments.

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Sep 4, 2018 1:43:00 PM / Posted by Angie DiSalvo / 0 Comments

4 best automated quote and proposal software features for SMBs

Creating a great proposal or quote for your product is a crucial part of the sales process and a huge key to increasing profitability for your small- to medium-sized business (SMB). Your proposal needs to be clear, concise and customized to your company and your customer base.

The key to creating a great proposal when...

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Jul 31, 2018 10:23:00 AM / Posted by Tess Foxall / 0 Comments

4 tips for building and maintaining a sales pipeline that can withstand ups and downs

Your business isn’t static, nor are any of your existing customers. Just like your business, your clients will have up times and down times. You need to stay close to the health of your customers and be proactive in how you react in order to safeguard your profitability and ROI.

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Apr 27, 2018 10:58:30 AM / Posted by Team Tigerpaw / 0 Comments

6 ways PSA software helps you automate your business and avoid looking like a fool

A business automation software, such as a professional services automation (PSA) platform, is designed to help you streamline all of your operations in order to give you more time to focus on providing your customers the best service, generating revenue, developing a winning strategy and growing your business.

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Mar 29, 2018 8:41:58 AM / Posted by Angie DiSalvo / 0 Comments

3 easy steps for optimizing customer experience throughout your IT services SMB

Your clients are literally the lifeblood of your business. If they’re happy, you’re happy ... and probably making good money. In fact, recent trends point toward delighting your customers as the No. 1 strategy for increasing the profitability and ROI for your small- to medium-sized business (SMB).

On the flip side, a...

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Mar 15, 2018 5:16:45 PM / Posted by Team Tigerpaw / 0 Comments

How a converged IT services provider overcame inventory management woes

Kelly Ethington’s CFO was threatening to retire.

After more than 20 years of utilizing Tigerpaw, Complete Technology Solutions (CTS) made the decision to switch to ConnectWise in 2014.

“I remember my disappointment when I found out we’d lost them,” Tigerpaw President & CEO James Foxall says. “I felt we lost friends,...

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Dec 20, 2017 2:42:15 PM / Posted by Angie DiSalvo / 0 Comments
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About the Tigerpaw Blog

Whether you're a long-time customer or partner, a newbie or a future Tiger, the Tigerpaw Blog is here to help you navigate the world of PSAs. From best practices, software updates, industry news, and more -- find it right here on the Tigerpaw Blog.