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Tigerpaw Blog

How converged IT services will increase SMB profitability

Technology providers are at a crossroads. They’re facing a new paradigm that demands expansion to take them to a brighter future.

The modern SMB (small- to mid-sized business) isn’t looking to purchase voice from one company, IT from another company and cloud technologies from a third. SMBs are looking to partner with a...

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PSAs, ERPs, RMMs: 8 other business automation software tools for technology service SMBs

Each year, the team at Tigerpaw helps thousands of business owners streamline their processes, empower their workforce, and grow their companies. Since Tigerpaw was the first business automation solution on the market, we offer valuable insight. We also offer transparency and blatant honesty. We know that not every...
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Sep 25, 2018 10:13:00 AM / Posted by Steven Adams / 0 Comments

Forget Millennials – Top 3 Gen Z needs in the workplace

Over the last few years, the main focus of adapting companies has been Millennials. Poor Generation Y has been wrongly labeled as “entitled,” “lazy” and “technology addicted.” But now the spotlight is shifting onto a new generation: Generation Z, or iGen.

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Jul 2, 2018 2:27:00 PM / Posted by Tess Foxall / 0 Comments

Tigerpaw honored by MPSA with top MPS Software Provider award

Tigerpaw was named the top MPS Software Provider for 2018 by the Managed Print Services Association.

The MPSA is the only international, independent and nonprofit managed print services association. The organization held its 2018 Global MPSA MPS Leadership Awards during the ITEX Show on May 16 at the MGM Grand...

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Jun 1, 2018 2:49:29 PM / Posted by Angie DiSalvo / 0 Comments

5 trends that show training your employees should be a priority

"An investment in knowledge pays the best interest." ~ Benjamin Franklin

You’re not likely to find many people that disagree with Ol’ Ben, but when it comes to providing education for employees, a lot of companies earn a failing grade.

Throughout my years as a corporate educator, I’ve heard a common refrain: Education...

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May 24, 2018 8:59:52 AM / Posted by Suzy Kratochvil / 0 Comments

3 easy steps for optimizing customer experience throughout your IT services SMB

Your clients are literally the lifeblood of your business. If they’re happy, you’re happy ... and probably making good money. In fact, recent trends point toward delighting your customers as the No. 1 strategy for increasing the profitability and ROI for your small- to medium-sized business (SMB).

On the flip side, a...

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Mar 15, 2018 5:16:45 PM / Posted by Team Tigerpaw / 0 Comments

Trojan horses under control? You’ve missed the biggest one: convergence

As an MSP or IT services provider you’ve likely done a lot to help your customers with malicious external intrusions. Helping clients to avoid or recover from malware and ransomware is probably part of your offering. But for all the work you have done to help protect your customers from Trojan horses there is a big...

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5 ways to keep your IT company organized in the age of Big Data

Data is everywhere these days. And, if you are in the business of selling, installing, maintaining and servicing technology, you’re on the front lines.

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Jan 16, 2018 3:23:16 PM / Posted by Team Tigerpaw / 0 Comments
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About the Tigerpaw Blog

Whether you're a long-time customer or partner, a newbie or a future Tiger, the Tigerpaw Blog is here to help you navigate the world of PSAs. From best practices, software updates, industry news, and more -- find it right here on the Tigerpaw Blog.