The expression “business as usual” doesn’t have a lot of legs these days. Thanks to the global pandemic, businesses around the world are scrambling to adapt to new business realities. There is not a single industry that hasn’t been forced to change many of the ways they do business to better care for their customers and...
There are times I finish doing a podcast recording when I am left questioning the very fabric of what I think I know about everything in the channel. Episode #7 of Tigerpaw Radio is one of those times. I had the good fortune of interviewing Jay McBain, the Principal Analyst for Ecosystems, Channels, Partnerships &...
Those who know me understand that I like to write about the good, the bad, and the ugly of every event that I attend. Today, I’m writing about ITExpo/MSP Expo, which used to be two shows but is now only one. The theme of convergence and consolidation in our channel affects every aspect of what we do, even the shows that...
If you are providing voice, desktop management, A/V services or managed print, you may have noticed what we deliver for our customers and how we define what we do is changing. Once upon a time, it was enough to stay in your lane and offer the best service in your particular specialty areas. Those days are behind us as...
The first week of January is always full of good intentions. We often make resolutions like eating better and going to the gym more often. I’m not knocking those things, trust me, they’re on my list too. But I can’t help but think that if resolutions are good for me personally that I should probably be making some for...
I’m old enough to remember when the cloud was born. Yes, I know, for many reading this you’re wondering how I still draw breath. I’m not a boomer but have had a few “OK Boomer” moments as of late. But, back to the birth of the Cloud. I was 13 years old and listening to U2’s War album on Cassette tape. The year was...
Tigerpaw just got back from Total Tech Summit in Forth Worth Texas and wanted to share some insights that may help you to decide on coming (or not) next year.
BELLEVUE, Neb. — The Managed Print Services Association (MPSA) announced today that it has appointed Mr. West McDonald as President of the Association. As well as being a long-standing Vice President and Board Member of the MPSA, Mr. McDonald is the Vice President of Business Development for Tigerpaw Software.
Do you think that talking politics and religion can be risky at parties? Having worked in the Imaging Channel for as long as I have, I’ve learned there are certain topics that could land you in hot water even more than those. The decline of user print volumes, shrinking margins and the rise of the mega-dealer, to name a...