Everyone talks about CRMs. They’ve become part of the alphabet soup and daily lives of tech-minded business professionals. But whether you’re new to the concept, or just a little uncertain about what to look for in a good CRM, it can be difficult (read: intimidating) to make an informed decision that you feel good about.
Customer Advocate Jamie Moore Marsh is like a unicorn. Everyone — from co-workers to customers — loves her, and she's so awesome that it's hard to believe that she's real.
Never one to pass up a chance to make a joke, plan an elaborate prank or say the one thing every one else is thinking but is too shy to say, Jamie...
A passion for customer relationship-building and success. Check. Geeks out to board games and video games. Check. Has tons of nerdy memorabilia and figures. Check.
Tigerpaw Customer Advocate Dara Storm checks all the necessary boxes for Team Tigerpaw and then some. A former training and implementation specialist, Dara...
Salesforce is considered the No. 1 customer relationship management platform (CRM) on the market today for every industry.
It’s also the most well-known, which is why when a technology services company is considering a business automation platform — such as an all-inclusive professional services automation (PSA) tool or...
Your clients are literally the lifeblood of your business. If they’re happy, you’re happy ... and probably making good money. In fact, recent trends point toward delighting your customers as the No. 1 strategy for increasing the profitability and ROI for your small- to medium-sized business (SMB).
On the flip side, a...