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Tigerpaw Blog

What is a CRM? And 7 other important questions to ask when considering a CRM software for your business

Everyone talks about CRMs. They’ve become part of the alphabet soup and daily lives of tech-minded business professionals. But whether you’re new to the concept, or just a little uncertain about what to look for in a good CRM, it can be difficult (read: intimidating) to make an informed decision that you feel good about.

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Jun 5, 2019 10:44:30 AM / Posted by John Ludwig / 0 Comments

Tiger Tales: Meet Jamie Moore Marsh

Customer Advocate Jamie Moore Marsh is like a unicorn. Everyone — from co-workers to customers — loves her, and she's so awesome that it's hard to believe that she's real.

Never one to pass up a chance to make a joke, plan an elaborate prank or say the one thing every one else is thinking but is too shy to say, Jamie...

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May 29, 2019 10:43:00 AM / Posted by Angie DiSalvo / 0 Comments

Tiger Tales: Meet Dara Storm

A passion for customer relationship-building and success. Check. Geeks out to board games and video games. Check. Has tons of nerdy memorabilia and figures. Check.

Tigerpaw Customer Advocate Dara Storm checks all the necessary boxes for Team Tigerpaw and then some. A former training and implementation specialist, Dara...

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Jan 16, 2019 8:42:00 AM / Posted by Angie DiSalvo / 0 Comments

Top 3 benefits of a PSA over Salesforce

Salesforce is considered the No. 1 customer relationship management platform (CRM) on the market today for every industry.

It’s also the most well-known, which is why when a technology services company is considering a business automation platform — such as an all-inclusive professional services automation (PSA) tool or...

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Mar 23, 2018 3:36:24 PM / Posted by Angie DiSalvo / 1 Comment

3 easy steps for optimizing customer experience throughout your IT services SMB

Your clients are literally the lifeblood of your business. If they’re happy, you’re happy ... and probably making good money. In fact, recent trends point toward delighting your customers as the No. 1 strategy for increasing the profitability and ROI for your small- to medium-sized business (SMB).

On the flip side, a...

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Mar 15, 2018 5:16:45 PM / Posted by Team Tigerpaw / 0 Comments
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About the Tigerpaw Blog

Whether you're a long-time customer or partner, a newbie or a future Tiger, the Tigerpaw Blog is here to help you navigate the world of business automation. From how-to guides, best practices, software news, industry trends and more — find it right here on the Tigerpaw Blog.