As a technology services provider, your customers rely on you to ensure they have the best technology options for their business. But when asked about printers, if your answer is “That’s not what we do”, you could be doing a lot more damage to your tech services practice and reputation than you realize. You could even...
According to Markets & Markets, the global managed services market is expected to grow from $223 billion USD in 2020 to over $329 billion USD by 2025. On the surface, this sounds great. But as any seasoned MSP will tell you, the barrier to entry for new competitors is low and all that competition makes for tighter and...
If you’re in the office equipment channel or selling managed print, 2020 was nothing less than a kick in the teeth. Volumes and margins were already under pressure, but the lockdowns made volumes plummet much faster and harder than anybody was prepared for. Many dealers reported revenues on the cost per page programs...
2020 was a year like no other in recent history. It forced most managed technology providers and office equipment dealers to discover what it’s like to be uncomfortable. It introduced new realities of most people working remotely, print volumes dropping off a cliff, and extreme uncertainty of the future. It tested us...
Before you say “YouTube is for kids”, think again: In a study detailed on Vidyard, companies who use video are growing 49% faster than those who don’t. At the time of writing, there are over 500 hours of video uploaded to YouTube EVERY MINUTE. You read that right. According to wearegrow, YouTube is the second largest...
If 2020 taught us anything it was that things can come out of left field when we are least expecting them and completely upend the things we thought were safe, including our business models. Covid didn’t just affect people’s health but also their financial lives. The news was full of well-known companies that simply...
Depending on when you are reading this, the end of the year that shall-not-be-named or the bright spark and promise of 2021 are upon you. You survived. But did you thrive, pandemic be damned? Regardless of the business climates thrust upon us, for good or for ill, there are some powerful ways we can all drive growth,...
It is a misconception that work doesn’t get done through the holiday season. I’m working. You’re working. And after a pandemic that shut down all our companies for an extended period of time, I can’t imagine that business owners will be taking lengthy holiday trips this year.
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As business owners move through the COVID-19 pandemic we have to be careful in how we allocate resources: existing customers are buying less, and gaining new customers is harder than we ever thought possible and to say it’s affecting revenues is a gross understatement. It’s natural to think that we should reduce our...
You never forget your first. Before anybody gets upset with that statement, I’m talking about mountain bikes. My first? I was 18 years old and purchased a Raleigh Serengeti, a hardtail mountain bike, which at the time, made me feel like I was the owner of a million-dollar supercar. I’ve been hooked ever since. My next...