As many of you know, I am currently serving proudly as the President of the MPSA (Managed Print Services Association). I don’t get paid to do this, and it’s not the first organization I’ve served. I am also actively involved with the BTA (Business Technology Association) and CompTIA, have been for as many years as I’ve
We’ve all had a tough time of it these last 6 or so weeks as our businesses have been forced to adapt during the pandemic. We’ve had all hands-on deck just to make sure our businesses can survive. Of course, we all look forward to the time when we are on the other side of this nightmare. The question we need to ask...
When it comes to health of your small business as a technology solution provider, especially during times like the pandemic we are moving through now, almost nothing is as important as positive cashflow. In fact, according to Fundera, USBank says that over 80% of businesses fail because of poor cashflow! By definition,...
The expression “business as usual” doesn’t have a lot of legs these days. Thanks to the global pandemic, businesses around the world are scrambling to adapt to new business realities. There is not a single industry that hasn’t been forced to change many of the ways they do business to better care for their customers and...
There are times I finish doing a podcast recording when I am left questioning the very fabric of what I think I know about everything in the channel. Episode #7 of Tigerpaw Radio is one of those times. I had the good fortune of interviewing Jay McBain, the Principal Analyst for Ecosystems, Channels, Partnerships &...
If you are providing voice, desktop management, A/V services or managed print, you may have noticed what we deliver for our customers and how we define what we do is changing. Once upon a time, it was enough to stay in your lane and offer the best service in your particular specialty areas. Those days are behind us as...
Tigerpaw just got back from Total Tech Summit in Forth Worth Texas and wanted to share some insights that may help you to decide on coming (or not) next year.
I started in the Imaging Channel working for a company that introduced automated meter and toner reads across multiple OEMs. When I signed up for that job “managed print” didn’t even exist. Every process relied on humans interacting with other humans. Needed a meter read? Send out a tech or have the office manager pull...
As a business development manager, one of the questions I get asked all the time is “How do I build a business development plan for my own business?” I get asked this question so often that I have finally decided to put some words down to help out as many folks as possible.