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Tigerpaw Blog

Top 3 benefits of a PSA over Salesforce

Salesforce is considered the No. 1 customer relationship management platform (CRM) on the market today for every industry.

It’s also the most well-known, which is why when a technology services company is considering a business automation platform — such as an all-inclusive professional services automation (PSA) tool or...

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Mar 23, 2018 3:36:24 PM / Posted by Angie DiSalvo / 1 Comment

3 easy steps for optimizing customer experience throughout your IT services SMB

Your clients are literally the lifeblood of your business. If they’re happy, you’re happy ... and probably making good money. In fact, recent trends point toward delighting your customers as the No. 1 strategy for increasing the profitability and ROI for your small- to medium-sized business (SMB).

On the flip side, a...

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Mar 15, 2018 5:16:45 PM / Posted by Team Tigerpaw / 0 Comments

Tiger Tales: Meet Marsha Blobaum

As a Product Analyst, Marsha Blobaum uses her vast array of technical and customer advocacy skills to throughly gather customer insight, present vetted data and user experiences to our Development and QA teams, establish feature request priorities and deliver real solutions back to our customers.

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Mar 7, 2018 9:05:00 AM / Posted by Angie DiSalvo / 0 Comments

9 common misconceptions about Tigerpaw One

Tigerpaw One is the most robust business automation software platform for technology service providers on the market today.

Because of the sheer number of world-class features and tools our all-inclusive, SaaS solution offers and how integral our software is to your business, it may seem a little intimidating.

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Mar 2, 2018 9:50:07 AM / Posted by Angie DiSalvo / 0 Comments

Empower your sales team to close more deals and boost revenue with Tigerpaw 17 R3

At Tigerpaw, we are all about productivity, streamlining processes and finding more ways to automate the complex tasks that eat up so much of your day.

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Feb 23, 2018 3:57:51 PM / Posted by John Ludwig / 0 Comments

Trojan horses under control? You’ve missed the biggest one: convergence

As an MSP or IT services provider you’ve likely done a lot to help your customers with malicious external intrusions. Helping clients to avoid or recover from malware and ransomware is probably part of your offering. But for all the work you have done to help protect your customers from Trojan horses there is a big...

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Feb 14, 2018 9:00:01 AM / Posted by West McDonald / 0 Comments

Tiger Tales: Meet Jeff Hughes

Whether you're a long-time customer, newbie or prospect, you've probably interacted with Sales Engineer Jeff Hughes at some point.

Not only has he been at Tigerpaw so long that he could dress an entire month in just Tigerpaw gear and never repeat an outfit, but he also has spent many years in several departments helping...

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Feb 8, 2018 9:55:43 AM / Posted by Angie DiSalvo / 1 Comment

4 new features in Tigerpaw 17.3 that help MPS providers move into managed IT

Within the recently-released Tigerpaw 17.3, we've added several new features aimed at helping managed print services (MPS) providers find a solution that adapts to their changing needs.

“The managed print services space is evolving,” says Tigerpaw President & CEO James Foxall. “And we are bringing our expertise in...

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Feb 2, 2018 11:44:58 AM / Posted by Team Tigerpaw / 0 Comments

3 overlooked ways the Etilize integration saves you time and money

In Tigerpaw 17.1, we launched our GfK Etilize integration to help free up your time from managing your own price book.

Etilize is an online mega-catalog that offers item information for IT, office and consumer products.

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Jan 23, 2018 2:46:22 PM / Posted by Angie DiSalvo / 0 Comments

5 ways to keep your IT company organized in the age of Big Data

Data is everywhere these days. And, if you are in the business of selling, installing, maintaining and servicing technology, you’re on the front lines.

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Jan 16, 2018 3:23:16 PM / Posted by Team Tigerpaw / 0 Comments
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