Everyone talks about CRMs. They’ve become part of the alphabet soup and daily lives of tech-minded business professionals. But whether you’re new to the concept, or just a little uncertain about what to look for in a good CRM, it can be difficult (read: intimidating) to make an informed decision that you feel good about.
Customer Advocate Jamie Moore Marsh is like a unicorn. Everyone — from co-workers to customers — loves her, and she's so awesome that it's hard to believe that she's real.
Never one to pass up a chance to make a joke, plan an elaborate prank or say the one thing every one else is thinking but is too shy to say, Jamie...
Once you know your true company core values, every decision you make and every action you take needs to adhere to those core values. Arguably, the most important area to consistently apply your company core values is in your hiring process.
We’ve seen the rise and fall of empires, dot-com booms and busts, tidal shifts in how business is done, a pile of cat videos, and more memes and stupid gifs than “Star Wars Kid” could shake that broom handle at. It’s so ubiquitous in our daily existence, it’s hard to remember a time before the Internet. So, let’s take a...
Introverts and extroverts. They're not like a peanut butter and jelly sandwich. They're more like cats and dogs. They are both great but have unique qualities that distinguish them from each other. If you've ever had a cat and dog at the same time you've likely seen a scenario where the cat just needs to be alone to do...
ITEX 2019, the biggest show of the year for the office equipment channel, has come and gone and I wanted to take a few moments to share my thoughts on it. I missed the show last year and was thrilled to be able to attend. I like some things, didn’t like a couple and have 1 thing we ALL need to think about. Let’s start...
That's it. You've had it.
The communication mishaps. The workflow interruptions. The lost invoices. And all the paper files, spreadsheets, whiteboards or maybe even 10 different software platforms it takes to keep your business running.
You know that's no way to live or work. There's something better out there.
Netflix is doing it. Car wash providers are doing it. Managed IT providers are doing it. Why aren’t you?
Recurring revenue models are extremely popular, both with providers and end-users. No matter what business you’re in, you are likely looking for new ways to propose solutions to your customers. Whether you’re in IT...
Last week I went to ISC (International Security Conference) West 2019 and can tell you that it was one of the largest conferences I’ve been to in quite a few years. With over 940 vendors and over 10,000 attendees I can tell you there was a lot to take in!
I thought I’d share some of the highlights, both good and bad,...
If we handed out yearbook superlative awards, Software Development Engineer Jared Gaston would win for youngest and tallest tiger of them all.
A gentle — but never shy (just look at his photo) — giant who started out as a summer intern at Tigerpaw before graduating to full-time developer, Jared now spends his days...