As business owners move through the COVID-19 pandemic we have to be careful in how we allocate resources: existing customers are buying less, and gaining new customers is harder than we ever thought possible and to say it’s affecting revenues is a gross understatement. It’s natural to think that we should reduce our...
The world is changing – whether we like it or not - and as we become less physically connected to the world around us, how we choose to interact with each other will change as well. With no live events or in-person networking, I.T. companies are being forced to adapt their sales process at a much faster pace. If you...
You never forget your first. Before anybody gets upset with that statement, I’m talking about mountain bikes. My first? I was 18 years old and purchased a Raleigh Serengeti, a hardtail mountain bike, which at the time, made me feel like I was the owner of a million-dollar supercar. I’ve been hooked ever since. My next...
Imagine that you plan to stay a couple of weeks on vacation in a foreign country only to find yourself in lockdown there for over 3 months. This may sound like the plot to a spy book or film, but it actually happened to one of the best-known figures in both the office equipment and managed IT services channels. On this...
I can’t tell you the number of times a potential managed services client has uttered these words to me or my sales team. I have seven years of historical data to the contrary, and the reason for this disconnect between what the MSP business owner believes to be...
Let’s get the first question out of the way: “Why is some writer trying to tell me how to use LinkedIn for sales?” Because this writer, like you, is in sales, and has been his whole career. Perhaps unlike you, however, I’ve amassed a following over 4,500 strong and have used LinkedIn effectively to develop relationships...
According to some sources, over 82% of companies will allow workers to work remotely at least some of the time, even after the pandemic has faded away. Even more striking, 47% of companies expect to see a portion of their workforces working from home permanently. Supporting remote workers, especially when it comes to...
2020 has been some kind of year, and that’s putting it mildly. As an owner or senior executive, you’ve had to adapt your business model to accommodate a lot of change (remote work anybody?). You’ve likely done a good job of adjusting what you deliver, but how about how you network and build influence in the market? ...
Anybody that knows me well knows that I LOVE fishing. I’d better: I live right on one of the most productive bass fishing areas on Lake Erie and not loving fishing would almost be criminal. In my nearly 14 years living on the lake, I have fished nearly every species you could name. Bass, walleye, drum, perch, brown...
One thing about technology, it is ever changing. Tigerpaw Software has been around for over 35 years, and we’ve seen our fair share of innovation and invention during that time both amazing things as well as head scratchers.