As an office equipment dealer or managed print services (MPS) provider, you have spent years building a business to be proud of. You’ve called the shots that put you ahead of the competition. You’ve made the decisions that helped you to grow from a lifestyle business to a force to be reckoned with. You’ve weathered all...
With an infectious laugh, love of plants and pure obsession for customer service, Jenny Victor has found her calling as a customer advocate at Tigerpaw.
Despite being one of the newer members of the team, Jenny's passion for reading has turned her into a giggling go-to of knowledge for all things Tigerpaw.
I started in the Imaging Channel working for a company that introduced automated meter and toner reads across multiple OEMs. When I signed up for that job “managed print” didn’t even exist. Every process relied on humans interacting with other humans. Needed a meter read? Send out a tech or have the office manager pull...
As a business development manager, one of the questions I get asked all the time is “How do I build a business development plan for my own business?” I get asked this question so often that I have finally decided to put some words down to help out as many folks as possible.
Tigerpaw won the Managed Print Services Association's Top MPS Software Provider Award for the second consecutive year.
The MPSA is the only international, independent and nonprofit managed print services association. The organization held its 2019 Global MPSA MPS Leadership Awards during the BTA Gateway to Success...
Everyone talks about CRMs. They’ve become part of the alphabet soup and daily lives of tech-minded business professionals. But whether you’re new to the concept, or just a little uncertain about what to look for in a good CRM, it can be difficult (read: intimidating) to make an informed decision that you feel good about.
Customer Advocate Jamie Moore Marsh is like a unicorn. Everyone — from co-workers to customers — loves her, and she's so awesome that it's hard to believe that she's real.
Never one to pass up a chance to make a joke, plan an elaborate prank or say the one thing every one else is thinking but is too shy to say, Jamie...
Once you know your true company core values, every decision you make and every action you take needs to adhere to those core values. Arguably, the most important area to consistently apply your company core values is in your hiring process.
We’ve seen the rise and fall of empires, dot-com booms and busts, tidal shifts in how business is done, a pile of cat videos, and more memes and stupid gifs than “Star Wars Kid” could shake that broom handle at. It’s so ubiquitous in our daily existence, it’s hard to remember a time before the Internet. So, let’s take a...
Introverts and extroverts. They're not like a peanut butter and jelly sandwich. They're more like cats and dogs. They are both great but have unique qualities that distinguish them from each other. If you've ever had a cat and dog at the same time you've likely seen a scenario where the cat just needs to be alone to do...