Service contracts have been a long-standing option for technology service small- to medium-sized businesses (SMBs) to create a steady stream of revenue and maximize ROI. But how does that work?
Providing IT technical support can take many forms. But no matter the specific issue, all support issues require an understanding of the problem, the nature of the situational severity, the possible business impact and deadline for the issue to be rectified.
The ability to track, analyze and improve technician time and utilization is a great way for IT services small- to medium-sized businesses (SMBs) to calculate ROI and increase profitability. But with your techs constantly on the go, it is hard to capture all of the necessary information and complete all the necessary...
Technology providers are at a crossroads. They’re facing a new paradigm that demands expansion to take them to a brighter future.
The modern SMB (small- to mid-sized business) isn’t looking to purchase voice from one company, IT from another company and cloud technologies from a third. SMBs are looking to partner with a...
Every office seems to have one these days — the Mustache Man. Support Team Lead Chauncey Park is that guy at Tigerpaw.
But his epic 'stache isn't the only thing that defines him. Chauncey has a contagious laugh, quick wit and, especially, a heart of service, the latter of which drives him to spend his days providing...
Your service technicians are busy, and that’s exactly how you want it. You’re a technology service provider after all, and having busy techs means profit. But heavy workloads mean more job details to keep track of, and failure to capture tech utilization data can really hurt long-term ROI and profitability.
The right tools and technology can make all the difference when it comes to maintaining your competitive edge, positioning your small- to medium-sized business (SMB) for growth and doing more with less in today’s changing business environment.
She may not be able to pull a rabbit out of her hat, but Software Development Engineer Sowmya Chitrapu sure works her magic on a day-to-day basis to turn conjured up ideas into real-life tools and features within Tigerpaw.
A world traveler who is just crazy into math, Sowmya has parlayed her kick-ass problem-solving...
For the technology service providers industry, the most current best practices and trends for inventory management is to use a single software portal that provides real-time, accurate inventory data at any given point or location across all departments.