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Tigerpaw Blog

How the Tigerpaw Customer Portal helps you provide kick-ass service

As a technology services small- to medium-sized business, your customers are your life. And providing them kick-ass customer service is your daily goal. But, man, wouldn’t it be nice if there was a way to make it easier to meet all of their needs?

Enter the Tigerpaw Customer Portal.

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Jul 18, 2019 9:35:00 AM / Posted by Angie DiSalvo / 0 Comments

Adding software to your sale and calling it a “solution”? You’re doing it wrong

When I was growing up, one of my dad’s favorite things to tell me when he was trying to teach me wrong from right was: “It’s not the what son, it’s the how.” It used to drive me nuts because I had no idea what he meant by it until I was older. What he meant was that sometimes how you deliver things, not the things you...

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Jul 16, 2019 9:42:00 AM / Posted by West McDonald / 0 Comments

What's new in Tigerpaw 18 R3

It’s here! We’re excited to introduce Tigerpaw 18 R3, the latest release in the only tiger-powered platform to automate your business and simplify your life. (Because we think horsepower just doesn’t cut it for your business.)

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Jul 11, 2019 9:45:16 AM / Posted by Team Tigerpaw / 0 Comments

Invisibility is NOT a managed IT services superpower (and 3 ways you can avoid it!)

Has a friend ever asked you: “If you could have one super power, what would it be?” Maybe you said super strength or perhaps you’d like to be bulletproof. Odds are you didn’t once think about being invisibility. Why? Because not being seen means nobody knows what you’re doing!

What’s this got to do with managed IT...

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Jul 9, 2019 1:11:00 PM / Posted by West McDonald / 0 Comments

What Tigerpaw charges for integrations might shock you

One of my roles at Tigerpaw Software is building business cases for integrating with a partner. Tigerpaw already has a ton of integrations with world-class partners and I’m honored to be able to help make that list even stronger. 

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Jul 2, 2019 9:52:00 AM / Posted by West McDonald / 0 Comments

As an Office Equipment Dealer or MPS Provider, who calls the shots for your business? 3 questions you need to ask yourself right now

As an office equipment dealer or managed print services (MPS) provider, you have spent years building a business to be proud of. You’ve called the shots that put you ahead of the competition. You’ve made the decisions that helped you to grow from a lifestyle business to a force to be reckoned with. You’ve weathered all...

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Jun 27, 2019 1:11:00 PM / Posted by James Foxall / 0 Comments

Tiger Tales: Meet Jenny Victor

With an infectious laugh, love of plants and pure obsession for customer service, Jenny Victor has found her calling as a customer advocate at Tigerpaw.

Despite being one of the newer members of the team, Jenny's passion for reading has turned her into a giggling go-to of knowledge for all things Tigerpaw. 

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Jun 26, 2019 9:23:09 AM / Posted by Angie DiSalvo / 0 Comments

Growing Your Business Takes More Than Keeping Up: Automation, Convergence, and What You Must Do To Thrive

I started in the Imaging Channel working for a company that introduced automated meter and toner reads across multiple OEMs. When I signed up for that job “managed print” didn’t even exist. Every process relied on humans interacting with other humans. Needed a meter read? Send out a tech or have the office manager pull...

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Jun 21, 2019 8:21:00 AM / Posted by West McDonald / 0 Comments

4 strategies to include when creating a business development plan

As a business development manager, one of the questions I get asked all the time is “How do I build a business development plan for my own business?” I get asked this question so often that I have finally decided to put some words down to help out as many folks as possible.

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Jun 19, 2019 10:17:00 AM / Posted by West McDonald / 0 Comments

Tigerpaw named top MPS Software Provider by MPSA for second consecutive year

Tigerpaw won the Managed Print Services Association's Top MPS Software Provider Award for the second consecutive year.

The MPSA is the only international, independent and nonprofit managed print services association. The organization held its 2019 Global MPSA MPS Leadership Awards during the BTA Gateway to Success...

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Jun 14, 2019 12:38:38 PM / Posted by Angie DiSalvo / 0 Comments
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