Some may call her Gatekeeper, but Amy Bodenner is so much more than your typical executive assistant. With decades of customer service experience in restaurants, Amy provides a unique perspective and positive spin in the meeting rooms and hallways of Tigerpaw.
She's always quick to offer a smile, helping hand and/or...
It’s beginning to look a lot like Christmas, and — OH, man! It’s already December and you have so much shopping to do! What do you get the techy, nerdy, geeky and all-around awesome people in your life? We’re here to help you out!
Service contracts have been a long-standing option for technology service small- to medium-sized businesses (SMBs) to create a steady stream of revenue and maximize ROI. But how does that work?
Providing IT technical support can take many forms. But no matter the specific issue, all support issues require an understanding of the problem, the nature of the situational severity, the possible business impact and deadline for the issue to be rectified.
Most technical support and help desk teams and companies...
The ability to track, analyze and improve technician time and utilization is a great way for IT services small- to medium-sized businesses (SMBs) to calculate ROI and increase profitability. But with your techs constantly on the go, it is hard to capture all of the necessary information and complete all the necessary...
Technology providers are at a crossroads. They’re facing a new paradigm that demands expansion to take them to a brighter future.
The modern SMB (small- to mid-sized business) isn’t looking to purchase voice from one company, IT from another company and cloud technologies from a third. SMBs are looking to partner with a...
Every office seems to have one these days — the Mustache Man. Support Team Lead Chauncey Park is that guy at Tigerpaw.
But his epic 'stache isn't the only thing that defines him. Chauncey has a contagious laugh, quick wit and, especially, a heart of service, the latter of which drives him to spend his days providing...
Your service technicians are busy, and that’s exactly how you want it. You’re a technology service provider after all, and having busy techs means profit. But heavy workloads mean more job details to keep track of, and failure to capture tech utilization data can really hurt long-term ROI and profitability.
The right tools and technology can make all the difference when it comes to maintaining your competitive edge, positioning your small- to medium-sized business (SMB) for growth and doing more with less in today’s changing business environment.
