Have you heard of the “race to the bottom”? Essentially this is a danger that spells doom for any managed services business (or any business for that matter) that doesn’t understand the fundamentals of solution or value selling. If your sales team spends their days trying to convince a customer or prospect that they do...
The first week of January is always full of good intentions. We often make resolutions like eating better and going to the gym more often. I’m not knocking those things, trust me, they’re on my list too. But I can’t help but think that if resolutions are good for me personally that I should probably be making some for...
Kelly Ethington’s CFO was threatening to retire.
After more than 20 years of utilizing Tigerpaw, Complete Technology Solutions (CTS) made the decision to switch to ConnectWise in 2014.
“I remember my disappointment when I found out we’d lost them,” Tigerpaw President & CEO James Foxall says. “I felt we lost friends,...
I’m old enough to remember when the cloud was born. Yes, I know, for many reading this you’re wondering how I still draw breath. I’m not a boomer but have had a few “OK Boomer” moments as of late. But, back to the birth of the Cloud. I was 13 years old and listening to U2’s War album on Cassette tape. The year was...
Tigerpaw just got back from Total Tech Summit in Forth Worth Texas and wanted to share some insights that may help you to decide on coming (or not) next year.
As an MSP (Managed Services Provider) you’ve made your living taking care of your customers’ I.T. assets. If it’s a desktop, server, IP enabled security system or VOIP system, you’re probably changing lives by rocking their management. But the world, as they say, is ever changing.
More and more “smart” devices are...
BELLEVUE, Neb. — The Managed Print Services Association (MPSA) announced today that it has appointed Mr. West McDonald as President of the Association. As well as being a long-standing Vice President and Board Member of the MPSA, Mr. McDonald is the Vice President of Business Development for Tigerpaw Software.
What a summer it’s been for the office equipment industry! The biggest news was the Xerox & HP partnership for managed print. I would love to have been in the boardroom when this deal was proposed. Sheer brilliance and a total bombshell for many. This partnership is an exceptionally big deal and its ramifications are...
If you’re an office equipment dealer and you’ve been on LinkedIn over the last couple days you’ve read some sobering news about an industry giant going into receivership as a "going concern." I don’t think anybody is really shocked. But what does that mean going forward? Let's look.