If you’re an office equipment dealer and you’ve been on LinkedIn over the last couple days you’ve read some sobering news about an industry giant going into receivership as a "going concern." I don’t think anybody is really shocked. But what does that mean going forward? Let's look.
I work with a lot of business owners and their sales departments who are running into something more than ever: Customers demanding lower and lower page rates. It can be extremely frustrating when prospects and, heaven forbid, existing customers, keep asking you to lower your cost per page (CPP) rate.
I’ve been involved in the Managed Print Services (MPS) space, in one form or another, for more years than I’d care to count now. I’ve worked with a ton of office equipment dealers and office print providers that provide incredible managed print for their end-user customers. I’ve also had the experience of working with...
Do you think that talking politics and religion can be risky at parties? Having worked in the Imaging Channel for as long as I have, I’ve learned there are certain topics that could land you in hot water even more than those. The decline of user print volumes, shrinking margins and the rise of the mega-dealer, to name a...
There’s been a lot of chatter in the last few days about the coming demise of one of the largest providers of toner supplies for the office equipment channel.
Yes, I’m talking about Clover Imaging Group. A company that likely most of us have either dealt with in the past or continue to deal with today. A company that...
As a technology services small- to medium-sized business, your customers are your life. And providing them kick-ass customer service is your daily goal. But, man, wouldn’t it be nice if there was a way to make it easier to meet all of their needs?
Enter the Tigerpaw Customer Portal.
When I was growing up, one of my dad’s favorite things to tell me when he was trying to teach me wrong from right was: “It’s not the what son, it’s the how.” It used to drive me nuts because I had no idea what he meant by it until I was older. What he meant was that sometimes how you deliver things, not the things you...
It’s here! We’re excited to introduce Tigerpaw 18 R3, the latest release in the only tiger-powered platform to automate your business and simplify your life. (Because we think horsepower just doesn’t cut it for your business.)
Has a friend ever asked you: “If you could have one super power, what would it be?” Maybe you said super strength or perhaps you’d like to be bulletproof. Odds are you didn’t once think about being invisibility. Why? Because not being seen means nobody knows what you’re doing!
What’s this got to do with managed IT...
One of my roles at Tigerpaw Software is building business cases for integrating with a partner. Tigerpaw already has a ton of integrations with world-class partners and I’m honored to be able to help make that list even stronger.