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Tigerpaw Blog

Suddenly Working from Home for the First Time? Expert Advice for Full Productivity

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Apr 1, 2020 1:17:42 PM / Posted by West McDonald / 0 Comments

Toner Wars: The Epic Battle Between the OEMs and Toner Remanufacturers (and why you should care!)

There’s been a secret war going on that you may have no idea about. It’s not fought with guns, but there are soldiers and battle maneuvers under way on a daily basis. For most, this war is invisible - the stuff of legend and conspiracy. But for those in the trenches, the tug and pull of their battles is very real...

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Mar 27, 2020 9:29:43 AM / Posted by West McDonald / 0 Comments

Making Money Off Office Printing Without Ever Touching a Printer

As a managed services provider, you’ve likely heard of managed print. Maybe you even looked at possibly adding it to your stack but were turned off of it because of the complexity of having to supply, feed, and fix printers. What if I told you that you can manage your customers’ print without ever having to touch a...

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Mar 20, 2020 8:00:00 AM / Posted by West McDonald / 0 Comments

Tigerpaw Radio Episode #7: The Channel Is Dead. Long Live the Ecosystem

There are times I finish doing a podcast recording when I am left questioning the very fabric of what I think I know about everything in the channel. Episode #7 of Tigerpaw Radio is one of those times. I had the good fortune of interviewing Jay McBain, the Principal Analyst for Ecosystems, Channels, Partnerships &...

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Mar 10, 2020 9:15:00 AM / Posted by West McDonald / 0 Comments

IT Expo & MSP Expo Combined in 2020: An Improvement or the Opposite?

Those who know me understand that I like to write about the good, the bad, and the ugly of every event that I attend. Today, I’m writing about ITExpo/MSP Expo, which used to be two shows but is now only one. The theme of convergence and consolidation in our channel affects every aspect of what we do, even the shows that...

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Mar 6, 2020 8:36:49 AM / Posted by West McDonald / 0 Comments

Introducing Tigerpaw Radio

If you are providing voice, desktop management, A/V services or managed print, you may have noticed what we deliver for our customers and how we define what we do is changing. Once upon a time, it was enough to stay in your lane and offer the best service in your particular specialty areas. Those days are behind us as...

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Feb 7, 2020 10:04:28 AM / Posted by Team Tigerpaw / 0 Comments

Serious About Growing Your Managed Services Practice? Here’s Some Free Advice From Those Who Are Winning.

Have you heard of the “race to the bottom”?  Essentially this is a danger that spells doom for any managed services business (or any business for that matter) that doesn’t understand the fundamentals of solution or value selling. If your sales team spends their days trying to convince a customer or prospect that they do...

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Jan 21, 2020 10:39:49 PM / Posted by West McDonald / 0 Comments

7 Resolutions That Will Help You Grow Your MSP Business and Make 2020 the Best Year Ever

The first week of January is always full of good intentions.  We often make resolutions like eating better and going to the gym more often. I’m not knocking those things, trust me, they’re on my list too.  But I can’t help but think that if resolutions are good for me personally that I should probably be making some for...

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Jan 7, 2020 10:00:00 AM / Posted by West McDonald / 0 Comments

How a converged IT services provider overcame inventory management woes

Kelly Ethington’s CFO was threatening to retire.

After more than 20 years of utilizing Tigerpaw, Complete Technology Solutions (CTS) made the decision to switch to ConnectWise in 2014.

“I remember my disappointment when I found out we’d lost them,” Tigerpaw President & CEO James Foxall says. “I felt we lost friends,...

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Dec 20, 2019 2:44:01 PM / Posted by Team Tigerpaw / 0 Comments

The Coming Storm: Will 2020 Be The Year The Cloud Is No Longer Secure?

I’m old enough to remember when the cloud was born.  Yes, I know, for many reading this you’re wondering how I still draw breath.  I’m not a boomer but have had a few “OK Boomer” moments as of late.  But, back to the birth of the Cloud.  I was 13 years old and listening to U2’s War album on Cassette tape.  The year was...

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Dec 17, 2019 4:22:05 PM / Posted by Team Tigerpaw / 0 Comments
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