We have all been thinking about “digital transformation” for years now, but thanks to COVID-19, we found ourselves transforming much faster than was even remotely comfortable. Almost overnight, we went from having an office full of people working with tried, tested and secure toolsets to trying to support an army of...
If 2020 taught us anything it was that things can come out of left field when we are least expecting them and completely upend the things we thought were safe, including our business models. Covid didn’t just affect people’s health but also their financial lives. The news was full of well-known companies that simply...
Welcome to a brand-new year, full of hope and possibilities.
Depending on when you are reading this, the end of the year that shall-not-be-named or the bright spark and promise of 2021 are upon you. You survived. But did you thrive, pandemic be damned? Regardless of the business climates thrust upon us, for good or for ill, there are some powerful ways we can all drive growth,...
Delivering mediocre or poor customer service can have a terrible impact on your business. Some sobering statistics:
It is a misconception that work doesn’t get done through the holiday season. I’m working. You’re working. And after a pandemic that shut down all our companies for an extended period of time, I can’t imagine that business owners will be taking lengthy holiday trips this year.
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The problem with cybersecurity is that the bad guys never sit still. Just when we think we’ve put all necessary steps in place to thwart their efforts, they come up with new ways to fool us again. In today’s blog post, we’re going to explore how bad actors are combining traditional phishing techniques with domain...
As business owners move through the COVID-19 pandemic we have to be careful in how we allocate resources: existing customers are buying less, and gaining new customers is harder than we ever thought possible and to say it’s affecting revenues is a gross understatement. It’s natural to think that we should reduce our...
The world is changing – whether we like it or not - and as we become less physically connected to the world around us, how we choose to interact with each other will change as well. With no live events or in-person networking, I.T. companies are being forced to adapt their sales process at a much faster pace. If you...
You never forget your first. Before anybody gets upset with that statement, I’m talking about mountain bikes. My first? I was 18 years old and purchased a Raleigh Serengeti, a hardtail mountain bike, which at the time, made me feel like I was the owner of a million-dollar supercar. I’ve been hooked ever since. My next...