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Tigerpaw Blog

Serious About Growing Your Managed Services Practice? Here’s Some Free Advice From Those Who Are Winning.

Have you heard of the “race to the bottom”?  Essentially this is a danger that spells doom for any managed services business (or any business for that matter) that doesn’t understand the fundamentals of solution or value selling. If your sales team spends their days trying to convince a customer or prospect that they do...

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Jan 21, 2020 10:39:49 PM / Posted by West McDonald / 0 Comments

7 Resolutions That Will Help You Grow Your MSP Business and Make 2020 the Best Year Ever

The first week of January is always full of good intentions.  We often make resolutions like eating better and going to the gym more often. I’m not knocking those things, trust me, they’re on my list too.  But I can’t help but think that if resolutions are good for me personally that I should probably be making some for...

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Jan 7, 2020 10:00:00 AM / Posted by West McDonald / 0 Comments

How a converged IT services provider overcame inventory management woes

Kelly Ethington’s CFO was threatening to retire.

After more than 20 years of utilizing Tigerpaw, Complete Technology Solutions (CTS) made the decision to switch to ConnectWise in 2014.

“I remember my disappointment when I found out we’d lost them,” Tigerpaw President & CEO James Foxall says. “I felt we lost friends,...

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Dec 20, 2019 2:44:01 PM / Posted by Team Tigerpaw / 0 Comments

The Coming Storm: Will 2020 Be The Year The Cloud Is No Longer Secure?

I’m old enough to remember when the cloud was born.  Yes, I know, for many reading this you’re wondering how I still draw breath.  I’m not a boomer but have had a few “OK Boomer” moments as of late.  But, back to the birth of the Cloud.  I was 13 years old and listening to U2’s War album on Cassette tape.  The year was...

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Dec 17, 2019 4:22:05 PM / Posted by Team Tigerpaw / 0 Comments

Total Tech Summit: Worth your time in 2020?

Tigerpaw just got back from Total Tech Summit in Forth Worth Texas and wanted to share some insights that may help you to decide on coming (or not) next year.

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Nov 12, 2019 4:00:27 PM / Posted by West McDonald / 0 Comments

New Revenue Opportunities for MSPs – Closer Than You Might Think

As an MSP (Managed Services Provider) you’ve made your living taking care of your customers’ I.T. assets. If it’s a desktop, server, IP enabled security system or VOIP system, you’re probably changing lives by rocking their management. But the world, as they say, is ever changing.

More and more “smart” devices are...

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Nov 5, 2019 10:22:10 AM / Posted by West McDonald / 0 Comments

West McDonald Appointed President of Managed Print Services Association

BELLEVUE, Neb. — The Managed Print Services Association (MPSA) announced today that it has appointed Mr. West McDonald as President of the Association. As well as being a long-standing Vice President and Board Member of the MPSA, Mr. McDonald is the Vice President of Business Development for Tigerpaw Software.

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Nov 1, 2019 11:22:39 AM / Posted by Joel Vaslow / 0 Comments

Is Your Business Recession-Proof? Find out at Total Tech Summit

Recessions. Might as well be a four letter word. If you’re old enough you’ve lived through one, two, or a few and they never get any easier. My first was the early 1980s and I’ll never forget it. I was only a boy then but I’ll never forget the day my Dad came home in tears because he 
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Oct 30, 2019 11:02:46 AM / Posted by West McDonald / 0 Comments

They say the office equipment channel is on fire. What are you going to do about it?

What a summer it’s been for the office equipment industry!  The biggest news was the Xerox & HP partnership for managed print. I would love to have been in the boardroom when this deal was proposed. Sheer brilliance and a total bombshell for many. This partnership is an exceptionally big deal and its ramifications are...

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Sep 11, 2019 9:15:34 AM / Posted by West McDonald / 0 Comments

Selling copiers and compatible toner? You need to diversify now

If you’re an office equipment dealer and you’ve been on LinkedIn over the last couple days you’ve read some sobering news about an industry giant going into receivership as a "going concern." I don’t think anybody is really shocked. But what does that mean going forward? Let's look.

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Aug 21, 2019 10:35:30 AM / Posted by West McDonald / 0 Comments
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