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Tigerpaw Blog

West McDonald

West McDonald is the Vice President of Business Development at Tigerpaw Software. He spent the past 15 years exclusively in the office equipment channel, sharing his expertise on alternative billing models, such as seat-based billing and flat-rate billing, to help partners and clients excel in managed print and converged services. West is a two-time recipient of The 40 Most Influential in the Imaging Industry award as well as an ENX Difference Maker.
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Recent Posts

Waiting for Clover Imaging to fail? I've got 3 other ideas for your consideration

There’s been a lot of chatter in the last few days about the coming demise of one of the largest providers of toner supplies for the office equipment channel.

Yes, I’m talking about Clover Imaging Group. A company that likely most of us have either dealt with in the past or continue to deal with today. A company that...

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Jul 24, 2019 9:41:00 AM / Posted by West McDonald / 0 Comments

Adding software to your sale and calling it a “solution”? You’re doing it wrong

When I was growing up, one of my dad’s favorite things to tell me when he was trying to teach me wrong from right was: “It’s not the what son, it’s the how.” It used to drive me nuts because I had no idea what he meant by it until I was older. What he meant was that sometimes how you deliver things, not the things you...

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Jul 16, 2019 9:42:00 AM / Posted by West McDonald / 0 Comments

Invisibility is NOT a managed IT services superpower (and 3 ways you can avoid it!)

Has a friend ever asked you: “If you could have one super power, what would it be?” Maybe you said super strength or perhaps you’d like to be bulletproof. Odds are you didn’t once think about being invisibility. Why? Because not being seen means nobody knows what you’re doing!

What’s this got to do with managed IT...

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Jul 9, 2019 1:11:00 PM / Posted by West McDonald / 0 Comments

What Tigerpaw charges for integrations might shock you

One of my roles at Tigerpaw Software is building business cases for integrating with a partner. Tigerpaw already has a ton of integrations with world-class partners and I’m honored to be able to help make that list even stronger. 

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Jul 2, 2019 9:52:00 AM / Posted by West McDonald / 0 Comments

Growing Your Business Takes More Than Keeping Up: Automation, Convergence, and What You Must Do To Thrive

I started in the Imaging Channel working for a company that introduced automated meter and toner reads across multiple OEMs. When I signed up for that job “managed print” didn’t even exist. Every process relied on humans interacting with other humans. Needed a meter read? Send out a tech or have the office manager pull...

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Jun 21, 2019 8:21:00 AM / Posted by West McDonald / 0 Comments

4 strategies to include when creating a business development plan

As a business development manager, one of the questions I get asked all the time is “How do I build a business development plan for my own business?” I get asked this question so often that I have finally decided to put some words down to help out as many folks as possible.

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Jun 19, 2019 10:17:00 AM / Posted by West McDonald / 0 Comments

Highlights from ITEX 2019: 3 things I loved, 2 things I didn’t and 1 thing we all need to do better

ITEX 2019, the biggest show of the year for the office equipment channel, has come and gone and I wanted to take a few moments to share my thoughts on it. I missed the show last year and was thrilled to be able to attend. I like some things, didn’t like a couple and have 1 thing we ALL need to think about. Let’s start...

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May 2, 2019 8:16:50 AM / Posted by West McDonald / 0 Comments

Top 5 considerations when building and pitching a recurring revenue quote or proposal

Netflix is doing it. Car wash providers are doing it. Managed IT providers are doing it. Why aren’t you?

Recurring revenue models are extremely popular, both with providers and end-users. No matter what business you’re in, you are likely looking for new ways to propose solutions to your customers. Whether you’re in IT...

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Apr 23, 2019 9:52:00 AM / Posted by West McDonald / 0 Comments

Highlights from ISC West 2019: 5 takeaways from the giant security event

Last week I went to ISC (International Security Conference) West 2019 and can tell you that it was one of the largest conferences I’ve been to in quite a few years. With over 940 vendors and over 10,000 attendees I can tell you there was a lot to take in!

I thought I’d share some of the highlights, both good and bad,...

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Apr 18, 2019 3:46:51 PM / Posted by West McDonald / 0 Comments

How does your area rank for technology jobs? The numbers might shock you

If you are in the technology industry — or looking to get into it — you're going to want to check out a new tool.

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Apr 5, 2019 9:42:00 AM / Posted by West McDonald / 0 Comments
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