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Tigerpaw Blog

West McDonald

West McDonald is the Vice President of Business Development at Tigerpaw Software. He spent the past 15 years exclusively in the office equipment channel, sharing his expertise on alternative billing models, such as seat-based billing and flat-rate billing, to help partners and clients excel in managed print and converged services. West is a two-time recipient of The 40 Most Influential in the Imaging Industry award as well as an ENX Difference Maker.
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Recent Posts

From Russia with Love: The Front-Line Efforts to Keep Us Safe from Rogue Drones

We live in a world that is seeing more and more drones enter our skies. According to the FAA, at last count, there were over 1.5 million registered drones in the United States, and that number is climbing rapidly. The drone market is projected to grow to $129 billion dollars at 56% CAGR according to Grand View Research....

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May 7, 2020 8:00:00 AM / Posted by West McDonald / 0 Comments

There Has Never Been a Better Time to Work “ON” the Business

If you’re like most businesses around the world right now, and not producing toilet paper, it’s anything but “business as usual.” The daily barrage of COVID-19 updates and mandatory isolation and shutdowns is all a bit much to digest - let alone navigate. According to McKinsey, there will be a sharp fall in consumer and...

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Apr 28, 2020 9:00:00 AM / Posted by West McDonald / 0 Comments

Managing a Team During the Pandemic? The #1 Question You Need to Ask Your People Right Now

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Apr 23, 2020 8:15:00 AM / Posted by West McDonald / 0 Comments

Convey Confidence in Person or Online: Tips from a TEDx Speaker

As executives, business owners or sales professionals, no matter what it says on your business card, many of us are now working from home.  Me too.  It’s taking some getting used to.  The upside: Without a commute to eat up a couple of hours a day many of us are spending a lot of time honing our craft.  We might take...

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Apr 17, 2020 8:00:00 AM / Posted by West McDonald / 0 Comments

Top Secrets to Building A Recurring Revenue Business

Recurring Revenue. You’ve heard about it. You may even dream about it. You know the world is fast moving to this method of billing in nearly every industry you look at. Subscription models are everywhere but nobody is sharing how to do it successfully. That all changes today.

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Apr 10, 2020 8:15:00 AM / Posted by West McDonald / 0 Comments

Suddenly Working from Home for the First Time? Expert Advice for Full Productivity

I have worked out of a remote office in my home for over 12 years.  Until recently, I was part of the minority. Given recent conditions thanks to COVID-19, more and more companies are taking measures to have people work from home. At last check, over 158 million Americans were told to stay home and nobody knows just how...

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Apr 1, 2020 1:17:42 PM / Posted by West McDonald / 0 Comments

Toner Wars: The Epic Battle Between the OEMs and Toner Remanufacturers (and why you should care!)

There’s been a secret war going on that you may have no idea about. It’s not fought with guns, but there are soldiers and battle maneuvers under way on a daily basis. For most, this war is invisible - the stuff of legend and conspiracy. But for those in the trenches, the tug and pull of their battles is very real...

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Mar 27, 2020 9:29:43 AM / Posted by West McDonald / 0 Comments

Making Money Off Office Printing Without Ever Touching a Printer

As a managed services provider, you’ve likely heard of managed print. Maybe you even looked at possibly adding it to your stack but were turned off of it because of the complexity of having to supply, feed, and fix printers. What if I told you that you can manage your customers’ print without ever having to touch a...

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Mar 20, 2020 8:00:00 AM / Posted by West McDonald / 0 Comments

Tigerpaw Radio Episode #7: The Channel Is Dead. Long Live the Ecosystem

There are times I finish doing a podcast recording when I am left questioning the very fabric of what I think I know about everything in the channel. Episode #7 of Tigerpaw Radio is one of those times. I had the good fortune of interviewing Jay McBain, the Principal Analyst for Ecosystems, Channels, Partnerships &...

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Mar 10, 2020 9:15:00 AM / Posted by West McDonald / 0 Comments

IT Expo & MSP Expo Combined in 2020: An Improvement or the Opposite?

Those who know me understand that I like to write about the good, the bad, and the ugly of every event that I attend. Today, I’m writing about ITExpo/MSP Expo, which used to be two shows but is now only one. The theme of convergence and consolidation in our channel affects every aspect of what we do, even the shows that...

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Mar 6, 2020 8:36:49 AM / Posted by West McDonald / 0 Comments
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