tigerpawone-news-header.jpg

Tigerpaw Blog

West McDonald

West McDonald is the Vice President of Business Development at Tigerpaw Software. He spent the past 15 years exclusively in the office equipment channel, sharing his expertise on alternative billing models, such as seat-based billing and flat-rate billing, to help partners and clients excel in managed print and converged services. West is a two-time recipient of The 40 Most Influential in the Imaging Industry award as well as an ENX Difference Maker.
Find me on:

Recent Posts

The scary truth about spreadsheets and how they are hurting company value.

Spreadsheets. Since their inception in 1979, they have been used extensively by small businesses looking to track aspects of their operations on the cheap. Do you know what else was used by businesses in 1979? Typewriters and punch cards. You’re not using those anymore if ever you did (hello Millenials!). I’m not here...

Read more
Jul 28, 2021 8:30:00 AM / Posted by West McDonald / 0 Comments

Inventory shrinkage costs a mystery? 3 areas to investigate right now

Trying to grow the value of your business is hard. It gets even harder when you’re leaking dollars you don’t even know about. The culprit? Inventory shrinkage. Many MSPs and managed technology providers have no idea what this is, let alone how much it’s costing their business. One day you may decide to sell your company...

Read more
Jul 21, 2021 9:00:00 AM / Posted by West McDonald / 0 Comments

3 reasons customers leave and what to do to stop it.

Customer retention is critical if you want to grow and boost the total value of your business. On the flip side, customer attrition can cost you a bunch of money you don’t really want to lose and also can leave you feeling panicked . You need those customers to stay, especially if you are trying to build the value of...

Read more
Jul 1, 2021 3:48:55 PM / Posted by West McDonald / 0 Comments

Your customers need something you’re not giving them.

As a technology services provider, your customers rely on you to ensure they have the best technology options for their business. But when asked about printers, if your answer is “That’s not what we do”, you could be doing a lot more damage to your tech services practice and reputation than you realize. You could even...

Read more
Jun 10, 2021 2:03:51 PM / Posted by West McDonald / 0 Comments

More ROAR than ever before: Tigerpaw V21.1 has arrived!

If you’re looking to automate more of your business processes to free up time and resources for what really matters (like growing your business), you’ll be happy to know that Tigerpaw version 21.1 has arrived. It is jam-packed with new and updated features that are going to take business process automation to new...

Read more
May 18, 2021 8:45:00 AM / Posted by West McDonald / 0 Comments

An MSP looking to grow? The Co-Managed Revolution has arrived.

According to Markets & Markets, the global managed services market is expected to grow from $223 billion USD in 2020 to over $329 billion USD by 2025. On the surface, this sounds great. But as any seasoned MSP will tell you, the barrier to entry for new competitors is low and all that competition makes for tighter and...

Read more
May 14, 2021 10:44:48 AM / Posted by West McDonald / 0 Comments

Flat-rate Billing for Managed Print: A Panel Discussion

If you’re in the office equipment channel or selling managed print, 2020 was nothing less than a kick in the teeth. Volumes and margins were already under pressure, but the lockdowns made volumes plummet much faster and harder than anybody was prepared for. Many dealers reported revenues on the cost per page programs...

Read more
May 4, 2021 12:30:00 PM / Posted by West McDonald / 0 Comments

Embracing Discomfort For Growth: Business Lessons from a Green Beret

2020 was a year like no other in recent history. It forced most managed technology providers and office equipment dealers to discover what it’s like to be uncomfortable. It introduced new realities of most people working remotely, print volumes dropping off a cliff, and extreme uncertainty of the future. It tested us...

Read more
Apr 20, 2021 8:45:00 AM / Posted by West McDonald / 0 Comments

Using video for growth? Those who do are growing 49% faster than their competitors.

Before you say “YouTube is for kids”, think again: In a study detailed on Vidyard, companies who use video are growing 49% faster than those who don’t. At the time of writing, there are over 500 hours of video uploaded to YouTube EVERY MINUTE. You read that right. According to wearegrow, YouTube is the second largest...

Read more
Mar 10, 2021 10:34:27 AM / Posted by West McDonald / 0 Comments

Remote-work Security Keeping You Up at Night? The Remote Security Panel to The Rescue!

We have all been thinking about “digital transformation” for years now, but thanks to COVID-19, we found ourselves transforming much faster than was even remotely comfortable.  Almost overnight, we went from having an office full of people working with tried, tested and secure toolsets to trying to support an army of...

Read more
Feb 19, 2021 9:25:41 AM / Posted by West McDonald / 0 Comments
1 2 3 4 5
Page 1 of 7