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Tigerpaw Blog

West McDonald

West McDonald is the Vice President of Business Development at Tigerpaw Software. He spent the past 15 years exclusively in the office equipment channel, sharing his expertise on alternative billing models, such as seat-based billing and flat-rate billing, to help partners and clients excel in managed print and converged services. West is a two-time recipient of The 40 Most Influential in the Imaging Industry award as well as an ENX Difference Maker.
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Recent Posts

Looking to Rock 2021 without Breaking the Bank? Do These 2 Things

Depending on when you are reading this, the end of the year that shall-not-be-named or the bright spark and promise of 2021 are upon you. You survived. But did you thrive, pandemic be damned? Regardless of the business climates thrust upon us, for good or for ill, there are some powerful ways we can all drive growth,...

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Dec 14, 2020 3:37:24 PM / Posted by West McDonald / 0 Comments

Introducing the “Great Customer Service” Educational Series

Delivering mediocre or poor customer service can have a terrible impact on your business. Some sobering statistics:

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Nov 30, 2020 8:30:00 AM / Posted by West McDonald / 0 Comments

Phishing and Domain Spoofing Is Extremely Effective. Here’s How You Can Avoid Getting Hooked.

The problem with cybersecurity is that the bad guys never sit still. Just when we think we’ve put all necessary steps in place to thwart their efforts, they come up with new ways to fool us again. In today’s blog post, we’re going to explore how bad actors are combining traditional phishing techniques with domain...

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Oct 29, 2020 2:02:23 PM / Posted by West McDonald / 0 Comments

Marketing & Sales During A Pandemic

As business owners move through the COVID-19 pandemic we have to be careful in how we allocate resources: existing customers are buying less, and gaining new customers is harder than we ever thought possible and to say it’s affecting revenues is a gross understatement. It’s natural to think that we should reduce our...

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Oct 22, 2020 9:00:00 AM / Posted by West McDonald / 0 Comments

7 Lessons Ups and Downs of Mountain Biking and Your Professional Life

You never forget your first. Before anybody gets upset with that statement, I’m talking about mountain bikes. My first? I was 18 years old and purchased a Raleigh Serengeti, a hardtail mountain bike, which at the time, made me feel like I was the owner of a million-dollar supercar. I’ve been hooked ever since. My next...

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Sep 22, 2020 1:00:00 PM / Posted by West McDonald / 0 Comments

Extreme Remote Work: An American’s Lockdown in Panama

Imagine that you plan to stay a couple of weeks on vacation in a foreign country only to find yourself in lockdown there for over 3 months. This may sound like the plot to a spy book or film, but it actually happened to one of the best-known figures in both the office equipment and managed IT services channels. On this...

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Sep 18, 2020 12:48:36 PM / Posted by West McDonald / 0 Comments

Beyond Basics: LinkedIn Tips for Sales Professionals

Let’s get the first question out of the way: “Why is some writer trying to tell me how to use LinkedIn for sales?” Because this writer, like you, is in sales, and has been his whole career. Perhaps unlike you, however, I’ve amassed a following over 4,500 strong and have used LinkedIn effectively to develop relationships...

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Sep 3, 2020 1:16:24 PM / Posted by West McDonald / 0 Comments

The Threat of Print Security in an Increasingly Remote Working World

According to some sources, over 82% of companies will allow workers to work remotely at least some of the time, even after the pandemic has faded away. Even more striking, 47% of companies expect to see a portion of their workforces working from home permanently. Supporting remote workers, especially when it comes to...

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Aug 24, 2020 3:24:54 PM / Posted by West McDonald / 0 Comments

LinkedIn Dos and Don’ts For The C-Suite

2020 has been some kind of year, and that’s putting it mildly.  As an owner or senior executive, you’ve had to adapt your business model to accommodate a lot of change (remote work anybody?).  You’ve likely done a good job of adjusting what you deliver, but how about how you network and build influence in the market? ...

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Aug 13, 2020 10:50:54 AM / Posted by West McDonald / 0 Comments

7 Fishing Tips That Will Help Grow Your Business

Anybody that knows me well knows that I LOVE fishing.  I’d better: I live right on one of the most productive bass fishing areas on Lake Erie and not loving fishing would almost be criminal.  In my nearly 14 years living on the lake, I have fished nearly every species you could name.  Bass, walleye, drum, perch, brown...

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Aug 3, 2020 10:30:00 AM / Posted by West McDonald / 0 Comments
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