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Tigerpaw Blog

West McDonald

West McDonald is the Vice President of Business Development at Tigerpaw Software. He spent the past 15 years exclusively in the office equipment channel, sharing his expertise on alternative billing models, such as seat-based billing and flat-rate billing, to help partners and clients excel in managed print and converged services. West is a two-time recipient of The 40 Most Influential in the Imaging Industry award as well as an ENX Difference Maker.
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Recent Posts

Growing Your Business Takes More Than Keeping Up: Automation, Convergence, and What You Must Do To Thrive

I started in the Imaging Channel working for a company that introduced automated meter and toner reads across multiple OEMs. When I signed up for that job “managed print” didn’t even exist. Every process relied on humans interacting with other humans. Needed a meter read? Send out a tech or have the office manager pull...

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Jun 21, 2019 8:21:00 AM / Posted by West McDonald / 0 Comments

4 strategies to include when creating a business development plan

As a business development manager, one of the questions I get asked all the time is “How do I build a business development plan for my own business?” I get asked this question so often that I have finally decided to put some words down to help out as many folks as possible.

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Jun 19, 2019 10:17:00 AM / Posted by West McDonald / 0 Comments

Highlights from ITEX 2019: 3 things I loved, 2 things I didn’t and 1 thing we all need to do better

ITEX 2019, the biggest show of the year for the office equipment channel, has come and gone and I wanted to take a few moments to share my thoughts on it. I missed the show last year and was thrilled to be able to attend. I like some things, didn’t like a couple and have 1 thing we ALL need to think about. Let’s start...

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May 2, 2019 8:16:50 AM / Posted by West McDonald / 0 Comments

Top 5 considerations when building and pitching a recurring revenue quote or proposal

Netflix is doing it. Car wash providers are doing it. Managed IT providers are doing it. Why aren’t you?

Recurring revenue models are extremely popular, both with providers and end-users. No matter what business you’re in, you are likely looking for new ways to propose solutions to your customers. Whether you’re in IT...

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Apr 23, 2019 9:52:00 AM / Posted by West McDonald / 0 Comments

Highlights from ISC West 2019: 5 takeaways from the giant security event

Last week I went to ISC (International Security Conference) West 2019 and can tell you that it was one of the largest conferences I’ve been to in quite a few years. With over 940 vendors and over 10,000 attendees I can tell you there was a lot to take in!

I thought I’d share some of the highlights, both good and bad,...

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Apr 18, 2019 3:46:51 PM / Posted by West McDonald / 0 Comments

How does your area rank for technology jobs? The numbers might shock you

If you are in the technology industry — or looking to get into it — you're going to want to check out a new tool.

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Apr 5, 2019 9:42:00 AM / Posted by West McDonald / 0 Comments

Highlights from BTA National 2019: Why BTA no longer means what you think it does

Last week, I was fortunate enough to have attended probably the best BTA conference I’ve ever been to — and I’ve been to many over the last 10 years or so. The BTA National Conference this year in lovely Orlando, Florida, held a lot of surprises for me, and I’m sure it did for you too.

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Mar 28, 2019 2:47:00 PM / Posted by West McDonald / 0 Comments

5 reasons managed print providers should ignore business convergence at all costs

Unless you’ve taken a vow of silence and been living in a cave for the last 18 months or so, you’ve likely heard a lot of people talking about business convergence.

If you are an office equipment dealer or managed print provider, you may have even noticed that in the last six months or so convergence is dominating the...

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Mar 26, 2019 10:57:34 AM / Posted by West McDonald / 0 Comments

Highlights from CompTIA’s 2019 CCF Event: Collaboration and business growth strategies

For those not familiar with CompTIA, it is, I believe, the world-leading industry association for those involved in different technology channels. They are made up of CompTIA staff as well as a plethora of volunteer members (including myself) that come together to make sense of the hard issues affecting our industries...

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Mar 19, 2019 10:23:00 AM / Posted by West McDonald / 0 Comments

The color of business convergence is Tigerpaw orange

Anybody that knows me well knows that historically I have been very active blogging as well as engaging fellow professionals on LinkedIn and other collaboration vehicles. You might even say that’s an understatement. I love to write blogs! I love being part of big and exciting conversations! Especially ones that help...

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Mar 5, 2019 10:00:00 AM / Posted by West McDonald / 0 Comments
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About the Tigerpaw Blog

Whether you're a long-time customer or partner, a newbie or a future Tiger, the Tigerpaw Blog is here to help you navigate the world of business automation. From how-to guides, best practices, software news, industry trends and more — find it right here on the Tigerpaw Blog.