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Tigerpaw Blog

West McDonald

West McDonald is the Vice President of Business Development at Tigerpaw Software. He spent the past 15 years exclusively in the office equipment channel, sharing his expertise on alternative billing models, such as seat-based billing and flat-rate billing, to help partners and clients excel in managed print and converged services. West is a two-time recipient of The 40 Most Influential in the Imaging Industry award as well as an ENX Difference Maker.
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Recent Posts

Using video for growth? Those who do are growing 49% faster than their competitors.

Before you say “YouTube is for kids”, think again: In a study detailed on Vidyard, companies who use video are growing 49% faster than those who don’t. At the time of writing, there are over 500 hours of video uploaded to YouTube EVERY MINUTE. You read that right. According to wearegrow, YouTube is the second largest...

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Mar 10, 2021 10:34:27 AM / Posted by West McDonald / 0 Comments

Remote-work Security Keeping You Up at Night? The Remote Security Panel to The Rescue!

We have all been thinking about “digital transformation” for years now, but thanks to COVID-19, we found ourselves transforming much faster than was even remotely comfortable.  Almost overnight, we went from having an office full of people working with tried, tested and secure toolsets to trying to support an army of...

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Feb 19, 2021 9:25:41 AM / Posted by West McDonald / 0 Comments

How Tigers Thrive Even When the Economy Sucks

If 2020 taught us anything it was that things can come out of left field when we are least expecting them and completely upend the things we thought were safe, including our business models. Covid didn’t just affect people’s health but also their financial lives. The news was full of well-known companies that simply...

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Feb 2, 2021 8:15:00 AM / Posted by West McDonald / 0 Comments

Looking to Rock 2021 without Breaking the Bank? Do These 2 Things

Depending on when you are reading this, the end of the year that shall-not-be-named or the bright spark and promise of 2021 are upon you. You survived. But did you thrive, pandemic be damned? Regardless of the business climates thrust upon us, for good or for ill, there are some powerful ways we can all drive growth,...

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Dec 14, 2020 3:37:24 PM / Posted by West McDonald / 0 Comments

Introducing the “Great Customer Service” Educational Series

Delivering mediocre or poor customer service can have a terrible impact on your business. Some sobering statistics:

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Nov 30, 2020 8:30:00 AM / Posted by West McDonald / 0 Comments

Phishing and Domain Spoofing Is Extremely Effective. Here’s How You Can Avoid Getting Hooked.

The problem with cybersecurity is that the bad guys never sit still. Just when we think we’ve put all necessary steps in place to thwart their efforts, they come up with new ways to fool us again. In today’s blog post, we’re going to explore how bad actors are combining traditional phishing techniques with domain...

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Oct 29, 2020 2:02:23 PM / Posted by West McDonald / 0 Comments

Marketing & Sales During A Pandemic

As business owners move through the COVID-19 pandemic we have to be careful in how we allocate resources: existing customers are buying less, and gaining new customers is harder than we ever thought possible and to say it’s affecting revenues is a gross understatement. It’s natural to think that we should reduce our...

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Oct 22, 2020 9:00:00 AM / Posted by West McDonald / 0 Comments

7 Lessons Ups and Downs of Mountain Biking and Your Professional Life

You never forget your first. Before anybody gets upset with that statement, I’m talking about mountain bikes. My first? I was 18 years old and purchased a Raleigh Serengeti, a hardtail mountain bike, which at the time, made me feel like I was the owner of a million-dollar supercar. I’ve been hooked ever since. My next...

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Sep 22, 2020 1:00:00 PM / Posted by West McDonald / 0 Comments

Extreme Remote Work: An American’s Lockdown in Panama

Imagine that you plan to stay a couple of weeks on vacation in a foreign country only to find yourself in lockdown there for over 3 months. This may sound like the plot to a spy book or film, but it actually happened to one of the best-known figures in both the office equipment and managed IT services channels. On this...

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Sep 18, 2020 12:48:36 PM / Posted by West McDonald / 0 Comments

Beyond Basics: LinkedIn Tips for Sales Professionals

Let’s get the first question out of the way: “Why is some writer trying to tell me how to use LinkedIn for sales?” Because this writer, like you, is in sales, and has been his whole career. Perhaps unlike you, however, I’ve amassed a following over 4,500 strong and have used LinkedIn effectively to develop relationships...

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Sep 3, 2020 1:16:24 PM / Posted by West McDonald / 0 Comments
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