If you are providing voice, desktop management, A/V services or managed print, you may have noticed what we deliver for our customers and how we define what we do is changing. Once upon a time, it was enough to stay in your lane and offer the best service in your particular specialty areas. Those days are behind us as...
Kelly Ethington’s CFO was threatening to retire.
After more than 20 years of utilizing Tigerpaw, Complete Technology Solutions (CTS) made the decision to switch to ConnectWise in 2014.
“I remember my disappointment when I found out we’d lost them,” Tigerpaw President & CEO James Foxall says. “I felt we lost friends,...
I’m old enough to remember when the cloud was born. Yes, I know, for many reading this you’re wondering how I still draw breath. I’m not a boomer but have had a few “OK Boomer” moments as of late. But, back to the birth of the Cloud. I was 13 years old and listening to U2’s War album on Cassette tape. The year was...
As a technology services small- to medium-sized business, your customers are your life. And providing them kick-ass customer service is your daily goal. But, man, wouldn’t it be nice if there was a way to make it easier to meet all of their needs?
Enter the Tigerpaw Customer Portal.
It’s here! We’re excited to introduce Tigerpaw 18 R3, the latest release in the only tiger-powered platform to automate your business and simplify your life. (Because we think horsepower just doesn’t cut it for your business.)
With an infectious laugh, love of plants and pure obsession for customer service, Jenny Victor has found her calling as a customer advocate at Tigerpaw.
Despite being one of the newer members of the team, Jenny's passion for reading has turned her into a giggling go-to of knowledge for all things Tigerpaw.
Tigerpaw won the Managed Print Services Association's Top MPS Software Provider Award for the second consecutive year.
The MPSA is the only international, independent and nonprofit managed print services association. The organization held its 2019 Global MPSA MPS Leadership Awards during the BTA Gateway to Success...
Everyone talks about CRMs. They’ve become part of the alphabet soup and daily lives of tech-minded business professionals. But whether you’re new to the concept, or just a little uncertain about what to look for in a good CRM, it can be difficult (read: intimidating) to make an informed decision that you feel good about.
Customer Advocate Jamie Moore Marsh is like a unicorn. Everyone — from co-workers to customers — loves her, and she's so awesome that it's hard to believe that she's real.
Never one to pass up a chance to make a joke, plan an elaborate prank or say the one thing every one else is thinking but is too shy to say, Jamie...
We’ve seen the rise and fall of empires, dot-com booms and busts, tidal shifts in how business is done, a pile of cat videos, and more memes and stupid gifs than “Star Wars Kid” could shake that broom handle at. It’s so ubiquitous in our daily existence, it’s hard to remember a time before the Internet. So, let’s take a...