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Tigerpaw Blog

Angie DiSalvo

Angie DiSalvo is the Marketing Content Manager at Tigerpaw. A former sports copy editor, designer and sometimes reporter at the Colorado Springs Gazette and Des Moines Register, Angie uses her journalism skills at Tigerpaw to lead content creation, manage the editorial calendar and write all the things, including blog posts, press releases and every tiger pun you could ever think of (paws for effect … see what I did there?). Angie’s past experience working in communications and fundraising for non-profits feeds her passion to create content that will genuinely help Tigerpaw customers and others in the industry be successful. You can usually find Angie vigorously defending AP Style, drinking Earl Grey tea and dreaming about her next Disney family vacation.
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Recent Posts

Tiger Tales: Meet Amy Bodenner

Some may call her Gatekeeper, but Amy Bodenner is so much more than your typical executive assistant. With decades of customer service experience in restaurants, Amy provides a unique perspective and positive spin in the meeting rooms and hallways of Tigerpaw.

She's always quick to offer a smile, helping hand and/or...

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Dec 12, 2018 1:46:33 PM / Posted by Angie DiSalvo / 0 Comments

How to set up service contracts to maximize ROI in 5 easy steps

Service contracts have been a long-standing option for technology service small- to medium-sized businesses (SMBs) to create a steady stream of revenue and maximize ROI. But how does that work?

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Nov 30, 2018 8:42:00 AM / Posted by Angie DiSalvo / 0 Comments

11 must-have features in a mobile IT service ticketing app

The ability to track, analyze and improve technician time and utilization is a great way for IT services small- to medium-sized businesses (SMBs) to calculate ROI and increase profitability. But with your techs constantly on the go, it is hard to capture all of the necessary information and complete all the necessary...

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Nov 8, 2018 2:09:48 PM / Posted by Angie DiSalvo / 0 Comments

Tiger Tales: Meet Chauncey Park

Every office seems to have one these days — the Mustache Man. Support Team Lead Chauncey Park is that guy at Tigerpaw.

But his epic 'stache isn't the only thing that defines him. Chauncey has a contagious laugh, quick wit and, especially, a heart of service, the latter of which drives him to spend his days providing...

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Oct 24, 2018 3:07:10 PM / Posted by Angie DiSalvo / 0 Comments

3 ways a PSA software improves tech utilization and increases profitability

Your service technicians are busy, and that’s exactly how you want it. You’re a technology service provider after all, and having busy techs means profit. But heavy workloads mean more job details to keep track of, and failure to capture tech utilization data can really hurt long-term ROI and profitability.

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Oct 19, 2018 8:52:00 AM / Posted by Angie DiSalvo / 0 Comments

Tiger Tales: Meet Sowmya Chitrapu

She may not be able to pull a rabbit out of her hat, but Software Development Engineer Sowmya Chitrapu sure works her magic on a day-to-day basis to turn conjured up ideas into real-life tools and features within Tigerpaw.

A world traveler who is just crazy into math, Sowmya has parlayed her kick-ass problem-solving...

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Sep 13, 2018 2:28:43 PM / Posted by Angie DiSalvo / 0 Comments

How a PSA software solves 6 common inventory management challenges

For the technology service providers industry, the most current best practices and trends for inventory management is to use a single software portal that provides real-time, accurate inventory data at any given point or location across all departments.

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Sep 4, 2018 1:43:00 PM / Posted by Angie DiSalvo / 0 Comments

Tiger Tales: Meet Tony Gies

Who's the boss at fixing anything related to current or vintage technology? Tigerpaw DevOps Engineer Tony Gies.

Whether he's tackling a complex software error, performing routine maintenance on the Terminator pinball machine in our Rec Center, fixing a plug-in that broke on the Tigerpaw website or getting our Crazy Taxi...

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Aug 15, 2018 10:08:00 AM / Posted by Angie DiSalvo / 0 Comments

Tiger Tales: Meet John Ludwig

Tigerpaw's Community Manager John Ludwig is the fun-loving, informative voice of Tigerpaw (and our mascot Roary). If you need an answer to an in-depth question you've posted on the Tigerpaw Community or simply need a good laugh from our social media channels, John is your guy. 

A former newspaper reporter and columnist...

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Jul 16, 2018 10:37:00 AM / Posted by Angie DiSalvo / 1 Comment

Tiger Tales: Meet Shannon Conley

Whether she's passionately helping Tigerpaw customers or taking a moment to enthusiastically laugh with (or at) her co-workers, Account Manager Shannon Conley holds nothing back.

Both literally and figuratively a wearer of many hats, Shannon is often spotted darting from department to department around the Tigerpaw...

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Jun 13, 2018 1:02:32 PM / Posted by Angie DiSalvo / 0 Comments
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About the Tigerpaw Blog

Whether you're a long-time customer or partner, a newbie or a future Tiger, the Tigerpaw Blog is here to help you navigate the world of PSAs. From best practices, software updates, industry news, and more -- find it right here on the Tigerpaw Blog.