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Tigerpaw Blog

11 must-have features in a mobile IT service ticketing app

The ability to track, analyze and improve technician time and utilization is a great way for IT services small- to medium-sized businesses (SMBs) to calculate ROI and increase profitability. But with your techs constantly on the go, it is hard to capture all of the necessary information and complete all the necessary...

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Nov 8, 2018 2:09:48 PM / Posted by Angie DiSalvo / 0 Comments

How converged IT services will increase SMB profitability

Technology providers are at a crossroads. They’re facing a new paradigm that demands expansion to take them to a brighter future.

The modern SMB (small- to mid-sized business) isn’t looking to purchase voice from one company, IT from another company and cloud technologies from a third. SMBs are looking to partner with a...

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Tiger Tales: Meet Chauncey Park

Every office seems to have one these days — the Mustache Man. Support Team Lead Chauncey Park is that guy at Tigerpaw.

But his epic 'stache isn't the only thing that defines him. Chauncey has a contagious laugh, quick wit and, especially, a heart of service, the latter of which drives him to spend his days providing...

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Oct 24, 2018 3:07:10 PM / Posted by Angie DiSalvo / 0 Comments

3 ways a PSA software improves tech utilization and increases profitability

Your service technicians are busy, and that’s exactly how you want it. You’re a technology service provider after all, and having busy techs means profit. But heavy workloads mean more job details to keep track of, and failure to capture tech utilization data can really hurt long-term ROI and profitability.

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Oct 19, 2018 8:52:00 AM / Posted by Angie DiSalvo / 0 Comments

10 signs your SMB is ready for turnkey business automation software

The right tools and technology can make all the difference when it comes to maintaining your competitive edge, positioning your small- to medium-sized business (SMB) for growth and doing more with less in today’s changing business environment. 

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Oct 2, 2018 10:47:00 AM / Posted by Suzy Kratochvil / 0 Comments

PSAs, ERPs, RMMs: 8 other business automation software tools for technology service SMBs

Each year, the team at Tigerpaw helps thousands of business owners streamline their processes, empower their workforce, and grow their companies. Since Tigerpaw was the first business automation solution on the market, we offer valuable insight. We also offer transparency and blatant honesty. We know that not every...
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Sep 25, 2018 10:13:00 AM / Posted by Steven Adams / 0 Comments

Tiger Tales: Meet Sowmya Chitrapu

She may not be able to pull a rabbit out of her hat, but Software Development Engineer Sowmya Chitrapu sure works her magic on a day-to-day basis to turn conjured up ideas into real-life tools and features within Tigerpaw.

A world traveler who is just crazy into math, Sowmya has parlayed her kick-ass problem-solving...

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Sep 13, 2018 2:28:43 PM / Posted by Angie DiSalvo / 0 Comments

How a PSA software solves 6 common inventory management challenges

For the technology service providers industry, the most current best practices and trends for inventory management is to use a single software portal that provides real-time, accurate inventory data at any given point or location across all departments.

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Sep 4, 2018 1:43:00 PM / Posted by Angie DiSalvo / 0 Comments

Fix these 2 key issues so your business website isn't punished by Google

In the SEO game, Google is King. It’s their game. Don’t let anyone fool you; if you’re not playing by Google’s rules, your website and your business will suffer the consequences.This is why we want to be sure you know about two of the biggest changes Google has made that have a massive impact on your business website...

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Aug 30, 2018 3:01:43 PM / Posted by John Ludwig / 0 Comments

6 ways to build a brand and foster small business growth

When starting a small- to medium-sized business (SMB), you’re faced with the daunting task of creating your company’s brand identity. Your first year is essential to establishing your brand's look, feel and voice, which in turn feeds your business growth strategy.

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Aug 24, 2018 1:41:46 PM / Posted by Steven Adams / 0 Comments
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About the Tigerpaw Blog

Whether you're a long-time customer or partner, a newbie or a future Tiger, the Tigerpaw Blog is here to help you navigate the world of PSAs. From best practices, software updates, industry news, and more -- find it right here on the Tigerpaw Blog.