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Tigerpaw Blog

Tiger Tales: Meet Dara Storm

A passion for customer relationship-building and success. Check. Geeks out to board games and video games. Check. Has tons of nerdy memorabilia and figures. Check.

Tigerpaw Customer Advocate Dara Storm checks all the necessary boxes for Team Tigerpaw and then some. A former training and implementation specialist, Dara...

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Jan 16, 2019 8:42:00 AM / Posted by Angie DiSalvo / 0 Comments

Workflow Automation: Facts vs. Myths

Manual processes can drain resources, lower your employee morale and negatively impact your bottom line. It’s time to implement workflows. But that’s easier said than done. There are a lot of myths associated with workflows, which make it hard to finally make the decision to adopt automated processes.

Once you start...

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Jan 10, 2019 8:42:32 AM / Posted by Steven Adams / 0 Comments

A Tigerpaw Christmas

Editor's Note: Team Tigerpaw hopes you enjoy this tiger-tastic take on the classic holiday poem "The Night Before Christmas."

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Dec 20, 2018 8:53:00 AM / Posted by Angie DiSalvo / 0 Comments

Tiger Tales: Meet Amy Bodenner

Some may call her Gatekeeper, but Amy Bodenner is so much more than your typical executive assistant. With decades of customer service experience in restaurants, Amy provides a unique perspective and positive spin in the meeting rooms and hallways of Tigerpaw.

She's always quick to offer a smile, helping hand and/or...

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Dec 12, 2018 1:46:33 PM / Posted by Angie DiSalvo / 0 Comments

The Christmas gift guide to Christmas list gift guides for tech professionals

It’s beginning to look a lot like Christmas, and — OH, man! It’s already December and you have so much shopping to do! What do you get the techy, nerdy, geeky and all-around awesome people in your life? We’re here to help you out!

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Dec 7, 2018 12:11:04 PM / Posted by John Ludwig / 0 Comments

How to set up service contracts to maximize ROI in 5 easy steps

Service contracts have been a long-standing option for technology service small- to medium-sized businesses (SMBs) to create a steady stream of revenue and maximize ROI. But how does that work?

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Nov 30, 2018 8:42:00 AM / Posted by Angie DiSalvo / 0 Comments

Top 12 expert-recommended features for a service ticketing and IT help desk software

Providing IT technical support can take many forms. But no matter the specific issue, all support issues require an understanding of the problem, the nature of the situational severity, the possible business impact and deadline for the issue to be rectified.

Most technical support and help desk teams and companies...

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Nov 20, 2018 10:43:41 AM / Posted by Michelle Jackson-Triplett / 0 Comments

11 must-have features in a mobile IT service ticketing app

The ability to track, analyze and improve technician time and utilization is a great way for IT services small- to medium-sized businesses (SMBs) to calculate ROI and increase profitability. But with your techs constantly on the go, it is hard to capture all of the necessary information and complete all the necessary...

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Nov 8, 2018 2:09:48 PM / Posted by Angie DiSalvo / 0 Comments

How converged IT services will increase SMB profitability

Technology providers are at a crossroads. They’re facing a new paradigm that demands expansion to take them to a brighter future.

The modern SMB (small- to mid-sized business) isn’t looking to purchase voice from one company, IT from another company and cloud technologies from a third. SMBs are looking to partner with a...

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Tiger Tales: Meet Chauncey Park

Every office seems to have one these days — the Mustache Man. Support Team Lead Chauncey Park is that guy at Tigerpaw.

But his epic 'stache isn't the only thing that defines him. Chauncey has a contagious laugh, quick wit and, especially, a heart of service, the latter of which drives him to spend his days providing...

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Oct 24, 2018 3:07:10 PM / Posted by Angie DiSalvo / 0 Comments
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About the Tigerpaw Blog

Whether you're a long-time customer or partner, a newbie or a future Tiger, the Tigerpaw Blog is here to help you navigate the world of PSAs. From best practices, software updates, industry news, and more -- find it right here on the Tigerpaw Blog.